Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Be Part of a Game-Changing Global Business and Technology Transformation!
Are you ready to make a significant impact on a global scale? Join ResMed’s Ignite Program, a groundbreaking business and technology transformation initiative that will redefine the future of our global operations. This mission-critical, multi-year transformation will modernize and unify our Enterprise Resource Planning (ERP) landscape, driving efficiency, innovation, and best-practice digital solutions.
As part of the Ignite Program, you will play a pivotal role in shaping how we operate worldwide, enhancing decision-making, data accuracy, and customer experience. This is your chance to be at the forefront of a transformative journey that will shape the future of ResMed.
Job summary:
We are looking for a Lead Business Analyst - Chapter Lead to drive business analysis excellence within ResMed’s Global ERP Transformation Program (Genesis ERP). This role will be instrumental in defining and implementing structured business analysis frameworks, ensuring that business requirements are effectively captured, documented, and translated into system designs that align with ResMed’s strategic and operational goals.
In this role, you will lead and mentor a team of business analysts, ensuring consistency in methodologies and execution while working closely with functional leads, business stakeholders, and technology partners.
What You’ll Be Doing
- Define and implement a structured business analysis framework aligned with ERP transformation goals.
- Collaborate with our Systems Integration (SI) Partner, functional leads, and business stakeholders to elicit, validate, and document business requirements.
- Analyze and document business processes across key functions such as finance, supply chain, customer service, and manufacturing to translate them into ERP system designs.
- Facilitate structured workshops, stakeholder interviews, and working sessions to ensure alignment across global business units.
- Work closely with data governance, security, and compliance teams to ensure adherence to regulatory requirements such as SOX, GDPR, and ISO13485.
- Build and mentor a team of business analysts, ensuring best practices in ERP analysis, requirements management, and stakeholder engagement.
- Define and track key performance indicators (KPIs) to measure business analysis effectiveness and stakeholder satisfaction.
- Assess and recommend ERP capabilities, integrations, and enhancements based on business needs.
- Contribute to stakeholder communications, including materials for governance and decision-making forums.
What You Bring
- Extensive experience in business analysis methodologies, including BPMN, UML, and Agile/Scrum techniques.
- Strong expertise in business process modeling tools and business analysis frameworks (e.g., BABOK).
- Exceptional communication and stakeholder management skills, with the ability to influence executive leadership, business teams, and technical experts.
- Highly analytical mindset, with the ability to assess business challenges, recommend innovative solutions, and drive strategic decision-making.
Preferred Qualifications
- Experience leading ERP business analysis in a global organization.
- Hands-on experience with Oracle Fusion Cloud ERP or other cloud-based ERP solutions.
- Certification in business analysis (CBAP, PMI-PBA) or Agile frameworks (SAFe, Scrum Master).
- Understanding of data management principles and integration architectures.
This is a rare opportunity to be at the forefront of a global ERP transformation that will define the future of ResMed. If you’re ready to take on this challenge, we’d love to hear from you!
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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
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