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Lead the Product Management efforts with end-to-end ownership, balancing requirements across UX, tech, and commercial needs. Drive strategies and roadmaps for a significant impact on product success.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
Deputy is a product-led organisation with an amazing growth track record. Now poised for our next phase of growth, we are hiring a critical new Product Manager who will be visible across the whole business and be able to make a significant impact on the success of Deputy.
The Deputy staff experience is a paradigm change for Deputy from predominantly B2B product to a B2C product. The aim of the staff experience is to provide a the best app for managing your shift life, so the experience needs to be engaging, joyful and simple to use.
With strong global ambitions and an excellent track record of growth to date, we are ready to take our mobile app to new levels. We have the potential and ambition to capture the market, based on a proven product with happy and engaged customers
Responsibilities:
- Guide Partners, Don't Direct Them: Lead discussions with integration partners where you won't have final say. You'll need to influence decisions through compelling storytelling, data, and relationship-building rather than authority. This requires patience and diplomatic skill, but is incredibly rewarding when you guide partners to solutions that work for everyone.
- Bridge Technical Worlds: Work across different technical ecosystems to create seamless experiences. Each partner platform has its own architecture, constraints, and capabilities that you'll need to understand deeply. You'll collaborate with engineering to find creative ways to deliver Deputy's functionality within these different environments.
- Think Platform, Not Just Projects: While each partner integration has unique requirements, your job is to identify patterns and build solutions that can scale across multiple partners. This means sometimes pushing back on custom requests to maintain a sustainable approach that doesn't require rebuilding everything for each new partnership.
- Coordinate Across Company Lines: One of the most unique aspects of this role is working with both Deputy's internal teams and external partner teams simultaneously. You'll need to influence roadmaps on both sides without direct authority, finding ways to align priorities and timelines across organizational boundaries.
- Design for the Full Journey: Create experiences that work for customers at every stage - from initial setup through daily use and beyond. While quick activation is important, you'll need to consider the entire customer experience within partner platforms to drive long-term success and retention.
- Make Decisions Without Perfect Information: Partner timelines often demand quick decisions with limited data. You'll need to provide clarity when things are ambiguous, making judgment calls that balance technical considerations with commercial realities, and communicate the rationale clearly to all stakeholders.
- Roll Up Your Sleeves: This role requires getting hands-on with technical details when needed. You'll find yourself writing documentation, reviewing API implementations, and sometimes directly helping partner engineers troubleshoot issues to keep projects moving forward.
- Navigate Complex Requirements: Work through the practical realities of security reviews, compliance requirements, and data protection standards that come with cross-platform integration. You'll need to find pragmatic solutions that satisfy both Deputy's and partners' regulatory needs.
Skills and Experience:
- Minimum of 5 years of Product Management experience
- Good commercial experience in Product Management or relevant product experience
- Well-rounded background across UX or Tech
- Care and passion for their product, customer and the business
- Smart and an analytical mind - be able to create meaningful insights from user data
- Be curious, a great listener and communicator
- Strong understanding of technology - its limitations and its efforts
- SaaS experience preferred but not required
Employee Perks
- Ownership in the company via Share Options
- Paternity/Maternity Leave Policies
- Flexible Remote-First Work Policy
- Company wide Development & Coaching
- Hackathons
- Awards - "Your Time to Shine & Celebrate Success"
- Social Events & variety of social clubs (Books, LGBT, Games, Sports)
- Mental Health Support
- Munch & Learns
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
#LI-Hybrid
Top Skills
SaaS
Deputy Sydney, New South Wales, AUS Office
Level 13/580 George St. , Sydney, NSW, Australia, 2000
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