The Learning Innovation Associate will design and develop learning programs, collaborate with stakeholders, and enhance employee performance in the Payments team.
Job Description
As a Learning Innovation Associate in the JPMorgan Payments team, you will have the unique opportunity to deliver compelling Learning and Development programs and assets in the Merchant Services business. You will play a pivotal role in designing and developing these programs, ensuring they align with our strategic initiatives and resonate with stakeholders across various functions and levels. This role is ideal for a dynamic self-starter eager to make a significant impact in a fast-paced, collaborative environment.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As a Learning Innovation Associate in the JPMorgan Payments team, you will have the unique opportunity to deliver compelling Learning and Development programs and assets in the Merchant Services business. You will play a pivotal role in designing and developing these programs, ensuring they align with our strategic initiatives and resonate with stakeholders across various functions and levels. This role is ideal for a dynamic self-starter eager to make a significant impact in a fast-paced, collaborative environment.
Job Responsibilities:
- Leverage instructional design principals to develop comprehensive learning and development engagements including e-learning modules, workshops, and seminars.
- Create compelling assets that tell a story and effectively communicate key insights, themes, and initiatives.
- Collaborate with senior leaders and key stakeholders to ensure deliverables align with the company's strategic goals.
- Enhance employee performance and engagement through innovative learning solutions.
- Manage content effectively to ensure it meets the needs of diverse stakeholders across industries and lines of business.
- Coordinate and communicate across various functions and levels to ensure successful program delivery.
- Partner with GTM and Commercialization teams to drive and track asset management and meet deadlines.
Required Qualifications, Capabilities, and Skills:
- 3+ Years experience in Payments
- 2+ years of experience in Learning and Development, Training, or related fields.
- Proficiency in content management and asset creation.
- Excellent written and verbal communication skills with individuals at all levels.
- Strong knowledge of financial services industry, products, and services, with a payments background.
- Experience in designing and developing learning programs that align with strategic objectives.
- High levels of communication, collaboration, and coordination skills.
- Ability to independently curate and develop training materials and resources.
- Creative thinker with the ability to offer comprehensive and customized programs and solutions.
Preferred Qualifications, Capabilities, and Skills:
- Experience working in a highly matrixed, complex organization.
- Ability to negotiate, influence, and collaborate to build successful relationships.
- Experience in the digital space to drive support of strategic initiatives across the business.
- Strong creative thinking and problem-solving skills.
- Proficiency and experience with eLearning tools such as Captivate and ProBuilder.
- Public speaking and/ or facilitation experience.
- Project management and execution experience.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Captivate
Elearning Tools
Probuilder
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