At WEX, we empower employees through impactful learning experiences that drive growth, performance, and business success globally. As the Learning Operations Manager, you will lead the Learning Enablement and Operations Team, overseeing the systems, governance, processes, and learning solutions that enable enterprise learning, leadership development, compliance, and role-based training aligned to strategic business priorities.
We are seeking a strategic, people-focused leader who can drive operational excellence, innovation, and continuous improvement across the learning ecosystem. In this role, you will lead and develop a high-performing team, optimize learning technologies and compliance practices, and partner closely with HR, Sr. Learning Consultants, stakeholders, SMEs, and cross-functional teams to deliver scalable, effective learning solutions that meet evolving business needs and drive employee performance.
Key Responsibilities:
Learning Operations, Technology & Governance
Learning & Knowledge Governance: Lead governance, intake and prioritization processes, and knowledge enablement practices that ensure employees have access to accurate information, expertise, and development resources.
Workflow Optimization: Optimize learning operations processes, solutions, and services to improve efficiency, reach, scalability, and alignment to business priorities.
Oversee and optimize the learning technology ecosystem, including LMS platforms, content libraries and learning tools, while managing vendor relationships that enable scalable, effective learning experiences at WEX.
Drive the adoption and innovation of generative AI and AI-enabled tools to improve learning design, delivery, operations, and learner engagement.
Instructional Design Standards & Compliance Oversight
Learning Standards & Quality Governance: Maintain and evolve standards for adult learning, instructional design, and content quality across learning programs, offerings, and compliance curricula. Ensure solutions are engaging, pedagogically sound, aligned with WEX standards, and deliver an effective learner experience.
Regulatory Oversight: Supervise the Compliance Training Lead to ensure adherence to regulations and internal policies, minimizing risk through effective education while modernizing the learner experience for mandatory training.
Learning Impact & Measurement
Learning Measurement: Implement and optimize measurement practices that establish meaningful metrics to evaluate learning effectiveness and business impact across the portfolio, partnering with our People Analytics team to apply HR program evaluation methodology.
Impact Reporting: Analyze learning data and translate insights into clear narratives that demonstrate business impact and inform decision-making.
Team Management & Stakeholder Alignment
Team Development: Coach and develop a high-performing team of Instructional Designers, Learning Operations, and Compliance specialists, fostering a culture of innovation, agility, and continuous improvement.
Portfolio Management: Manage team capacity, resource allocation, and competing priorities across multiple initiatives to ensure timely delivery, quality outcomes, and alignment with business priorities.
Stakeholder Partnership: Partner with business stakeholders, HR, and Sr. Learning Consultants to align learning solutions with organizational priorities and business goals.
Qualifications:
People & Team Leadership Experience: 3+ years of experience leading, coaching, and developing learning, instructional design, compliance, or learning technology professionals.
Stakeholder Consultation & Influence: Exceptional communication, consulting, and relationship management skills with the ability to influence stakeholders and partners effectively across functions and leadership levels.
Learning and Development: 7+ years of experience in corporate learning and development, with expertise in instructional design, adult learning theory, and learning operations.
Education: Bachelor's degree in Learning & Development, Instructional Design, Educational Technology, Human Resources, Business, Organizational Development, or a related field; Master’s Degree preferred.
Learning Technology Expertise: Hands-on experience managing enterprise learning technology ecosystems—including LMS platforms (e.g., Workday Learning), content management systems, and vendor relationships—alongside familiarity with content development tools (e.g., Articulate 360) and emerging AI technologies.
Learning Impact & Measurement: Experience leading the implementation and optimization of learning measurement practices, leveraging learning data to evaluate effectiveness and communicate business impact through reporting and insights.
Compliance and Portfolio Oversight: Experience supporting or overseeing regulatory and compliance training programs, including audit readiness, reporting, and learner engagement strategies.
Knowledge & Performance Enablement: Experience implementing knowledge management practices, governance models, content strategies, or performance support solutions that enable employees to access information and expertise at the point of need.
Instructional Design Knowledge: Strong understanding of adult learning principles, instructional design methodologies, e-learning development practices, and learning content quality standards.
