Job Description:
Job Title: Level 2 Network Operations Analyst
About the Role At DXC Technology, we use the power of technology to deliver mission-critical IT services that move the world. As a Level 2 Network Operations Analyst, you will play a pivotal role in ensuring the stability and performance of our clients’ network environments. You’ll lead technical investigations, drive proactive monitoring, and support continuous service improvement in a fast-paced, multi-vendor ecosystem.
You will have a close relationship with our L1 technicians who provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts between 7am and 11pm as part of this support. Australian citizenship is mandatory.
Key Responsibilities
- Proactively monitor and analyze network performance and health
- Serve as technical lead during Severity 1 and 2 incidents
- Participate in Change and Emergency Work Order (EWO) review boards
- Implement approved network changes and enhancements
- Drive problem management and root cause analysis (RCA) initiatives
- Execute IMAC (Install, Move, Add, Change) activities
- Investigate, diagnose, and validate escalated incidents
What We’re Looking For
- Bachelor’s Degree or Diploma in Information Technology or related field
- 3–5 years of experience in networking or network operations
- Strong communication and stakeholder engagement skills
- Experience working in a multi-vendor environment
- Familiarity with ITIL processes and service management frameworks
- CCNA certification required; CCNP or CIPE certification is a plus
Technical Proficiency
- Comprehensive understanding of Cisco networking devices, including Meraki
- Advanced knowledge of Palto Alto.
- Comprehensive understanding of SD-WAN technology
- HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
- F5 technologies
Why DXC? At DXC, we foster a culture of inclusion, integrity, and innovation. You’ll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
