8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
The LNP Specialist, part of the Local Number Portability (LNP) team, enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer.
As an LNP Specialist Specialist, you will ensure the highest level of customer satisfaction by successfully coordinating the porting of LNP projects for 8x8s larger customers and partners. You will balance a variety of Responsibilities and communicate effectively across multiple groups while exemplifying 8x8 core values.
Responsibilities
Effectively coordinate, track and complete multiple porting projects with zero downtime for our customers
Serve as a liaison between our providers, Virtual Contact Center Provisioning, partners, and end users for porting requests
Work closely with 8x8's underlying local exchange carriers (LEC) and international carriers to facilitate phone number transfers
Monitor port requests from inception to completion
Enable ported telephone numbers
Assist with Virtual Contact Center Provisioning activities and duties as needed
Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails
Assist with training duties
Qualifications
2-3 years of experience in a Customer Support/Customer Service, LNP roles
Customer Service Management (CRM) systems and knowledge management solutions expertise
Proficient with a client facing role
Ability to work across teams and across all levels of the organization
Familiar with telecommunications terms and infrastructure
Interpersonal skills and character to build trust and maintain credibility
Expertise in managing and tracking databases using MS Excel
Understanding of basic billing concepts
Excellent written and spoken English language skills
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