Logistics CX Leader

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Oversee regional logistics and transportation activities to ensure operational efficiency, timely deliveries, and high customer satisfaction.
• Build and maintain strong relationships with transportation suppliers, negotiating contracts and ensuring high-quality service delivery in line with operational requirements.
• Prepare and analyze logistics performance reports, identifying areas for improvement and implementing process optimization initiatives to enhance logistics efficiency and reduce costs.
• Resolve logistics-related operational issues promptly, maintaining smooth operations and minimizing disruptions to customer service.
• Lead initiatives to improve logistics procedures, driving cost reduction and operational excellence.
• Manage contracts and monitor financial KPIs, ensuring budget adherence and operational cost efficiency.
• Supervise and manage team activities, including work allocation, performance tracking, and development of team members to ensure high levels of engagement and productivity.
• Ensure data integrity across relevant logistics systems and processes, maintaining accurate records for performance monitoring and decision-making.

• ASX listed blue chip organization
• Market leader in supply chain and logistics
• Based Erskine Park or Macquarie Park

Are you passionate about all things logistics? This is a great opportunity to oversee our national logistics operation!

Are you experienced in Logistics Transport operations and looking to take the next step in your career with a global ASX listed organisation?

As part of the Supply Chain team and reporting to the Logistics Operations Manager, you will be responsible for leading a team of logistics coordinators and will ensure our 3rd Party Logistics Providers deliver the best-in-class service while ensuring compliance with relevant State/Territory OHS&E and COR regulations and legislation.

The key responsibilities of this role include:

• Monitor the effective performance of Logistics Providers to Service, Communication, Digital, Fleet, Safety and COR metrics
• Mentor, coach and guide the team, addressing employee relations issues, and fostering a positive and productive work environment
• Measure and monitor team activity, productivity, quality and efficiency on an ongoing basis, to optimise performance and contribute to overall logistics objectives
• Lead and enhance safety performance of the team, promoting a safety-first culture through training, incident reporting, and ensuring compliance with Safety and COR standards
• Collaborate with Operations, Digital, Planning, and Sales teams to ensure the logistics operation provides the best-in-class service
• Drive continuous improvement initiatives within logistics, implementing best practices to enhance efficiency, quality, and cost-effectiveness across the end-to-end logistics operation

The ideal candidate will possess the following skills, experience, and qualifications:

• Minimum 5 years logistics / supply chain experience
• Previous experience with Safety, Quality and Chain Of Responsibility requirements
• Interpersonal skills, including confidently managing 3rd Party Logistics Providers
• Self-driven to achieve and drive outcomes on a daily basis
• Superior written and verbal communication skills
• High level of computer literacy with proficiency in Microsoft Office Suite
• Experience with SAP, TMS and CRM Systems highly regarded

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].