Managed Services Coordinator

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

· A cultural day off to celebrate what’s important to you

· International and Local mentoring programs

· Discounted Employee Share Purchase Program

· Diversity panels and employee resource groups

· 6 weeks company paid parental leave including superannuation contributions while on unpaid leave

· Development programs & LinkedIn learning courses as well as study grants and support for higher education

· Hybrid work model - 2 days onsite, 3 days remote

· Novated vehicle leasing

· Volunteering opportunities to give back to a cause that is important to you.

What's the role about?

The Enterprise Managed Services Coordinator is responsible for managing Assurant’s existing corporate clients, and the products and services offered through the Managed Services product stream in Australia. 

Additionally, they are responsible for building and maintaining positive, ongoing relationships with existing clients, as well as identifying new opportunities for profitable growth and maximising revenue, specifically via improvements in Operational efficiencies and in-market program optimisation.

The role is also responsible for identifying new clients and vendor relationship opportunities and continuing to grow Assurant’s brand and reach as the market leader in Managed Services for Telecommunications & Mobility in Australia.

• Project Based Account management and Operational coordination of the Managed Services offering for Assurant’s Enterprise, Education and Government customers including:

  • Device Trade-In Program

  • Transitions/Onboarding Program

  • Mobile Accessories Program

  • Fleet Management Program

  • Pre-Sales Support & Post Mobile Service Port Support growth

• Onsite Support provision of Mobile Data Collection, SIM & Device Staging, porting assistance and consultative operational support for Telecommunications end mobility customers.

• Leadership and development of the Managed Services team to maximise efficiencies in operation, creating a ‘costs down, revenue up’ process across all Managed Services offerings.

• Coordinating logistics of trade-in devices across Australia and liaising with internal Operational stakeholders to ensure an optimal trade-in experience for Assurant’s partners and end mobility customers.

If you think you are a perfect fit for this role, please click the link to apply.

Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/