The Manager of Account Management leads customer relationships, drives revenue growth, collaborates cross-functionally, and coaches team members in the financial services industry.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
The Financial Institutions Account Manager at Mastercard is responsible for owning and growing strategic customer relationships with one of our largest financial institution partners, driving revenue expansion, and selling Mastercard's solutions portfolio across payments, data, security solutions, open banking, and digital services that address the needs of our customers.
The role operates in a highly cross-functional, environment, partnering closely with product, finance, legal, and delivery teams to deliver customer value and commercial outcomes.
Key Responsibilities:
- Own and manage end-to-end relationships with key customer stakeholders at various career levels, ensuring high levels of satisfaction and retention.
- Drive business development and revenue growth across existing workstreams and net-new opportunities.
- Identify and execute opportunities to sell new Mastercard solutions and value-added services.
- Use data analytics, financial modeling, and competitive analysis to evaluate customer performance and recommend growth strategies.
- Build and manage a sales pipeline, coordinating closely with account teams and product partners.
- Coordinate cross-functional delivery across Products, Services, and Technology.
- Partner with Finance to develop business cases and commercial models for new opportunities.
- Collaborate with Legal and internal stakeholders to negotiate, execute, and manage customer agreements.
- Manage, coach, and develop team members, setting clear priorities and performance expectations
- Coordinate customer engagement activities, including events, training, and executive communications.
- Oversee administrative and operational activities such as planning, reporting, budgets, and forecasting.
All About You:
- Proven experience in account management, relationship management, or consultative sales.
- Strong business and financial acumen, including experience with financial modeling and revenue analysis.
- Experience in or strong understanding of the payments or financial services industry, with an interest in the technical aspects of payments.
- Demonstrated ability to manage multiple client stakeholders and priorities in a fast-paced environment.
- Excellent communication, negotiation, and presentation skills.
- Ability to work effectively in a cross-functional, matrixed organization.
- Analytical mindset with the ability to translate data into commercial recommendations.
If you are a commercially minded relationship leader with a passion for financial institutions, payments, and driving growth through strategic partnerships, we'd love to hear from you.
Join Mastercard and help shape innovative solutions that deliver value for our customers and drive meaningful business outcomes.
Apply today.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
The Financial Institutions Account Manager at Mastercard is responsible for owning and growing strategic customer relationships with one of our largest financial institution partners, driving revenue expansion, and selling Mastercard's solutions portfolio across payments, data, security solutions, open banking, and digital services that address the needs of our customers.
The role operates in a highly cross-functional, environment, partnering closely with product, finance, legal, and delivery teams to deliver customer value and commercial outcomes.
Key Responsibilities:
- Own and manage end-to-end relationships with key customer stakeholders at various career levels, ensuring high levels of satisfaction and retention.
- Drive business development and revenue growth across existing workstreams and net-new opportunities.
- Identify and execute opportunities to sell new Mastercard solutions and value-added services.
- Use data analytics, financial modeling, and competitive analysis to evaluate customer performance and recommend growth strategies.
- Build and manage a sales pipeline, coordinating closely with account teams and product partners.
- Coordinate cross-functional delivery across Products, Services, and Technology.
- Partner with Finance to develop business cases and commercial models for new opportunities.
- Collaborate with Legal and internal stakeholders to negotiate, execute, and manage customer agreements.
- Manage, coach, and develop team members, setting clear priorities and performance expectations
- Coordinate customer engagement activities, including events, training, and executive communications.
- Oversee administrative and operational activities such as planning, reporting, budgets, and forecasting.
All About You:
- Proven experience in account management, relationship management, or consultative sales.
- Strong business and financial acumen, including experience with financial modeling and revenue analysis.
- Experience in or strong understanding of the payments or financial services industry, with an interest in the technical aspects of payments.
- Demonstrated ability to manage multiple client stakeholders and priorities in a fast-paced environment.
- Excellent communication, negotiation, and presentation skills.
- Ability to work effectively in a cross-functional, matrixed organization.
- Analytical mindset with the ability to translate data into commercial recommendations.
If you are a commercially minded relationship leader with a passion for financial institutions, payments, and driving growth through strategic partnerships, we'd love to hear from you.
Join Mastercard and help shape innovative solutions that deliver value for our customers and drive meaningful business outcomes.
Apply today.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Top Skills
Data Analytics
Financial Modeling
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