Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Tackle diverse employee relations matters across the Qantas Group
- Partner with leaders to deliver consistent, high-quality outcomes in a fast-paced environment
- Full-time permanent position based in Mascot, Sydney
Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.
The Manager, Case Management will deliver expert advice and coaching on a broad range of people management issues. You’ll provide consistent, high-quality support to line managers across misconduct investigations, performance management, disciplinary procedures, grievance handling, fitness for work, and internal appeals. This includes leading investigations into serious allegations, such as sexual harassment, and managing highly sensitive cases.
Reporting to a Portfolio Manager, Case Management, you’ll partner with leaders to build strong relationships and drive outcomes. Success in this role requires a structured, organised, and analytical approach, along with the ability to thrive in a fast-paced environment.
What you’ll bring to the role:
- Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.
- Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.
- Proactive approach with the ability to provide practical and pragmatic solutions to support business needs and deliver optimal Group outcomes.
- Strong case management experience and the ability to provide advice in a consistent and timely manner.
- Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.
- Exceptional written and verbal communication skills and the ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
- High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of cases.
- Demonstrated skills using reporting to analyse trends and insights.
- Sound judgement and ability to maintain appropriate confidentiality and discretion.
- Experience in coaching, mentoring and leading others.
- Ability to effectively and efficiently manage multiple projects and tasks.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Applications close: Wednesday, 7th of January 2025
Qualifications5+ years experience in a similar role Employment Law/Human Resources/related field required
