Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Join Qantas Freight as an Improvement Leader and drive operational excellence.
- Drive transformation at the heart of Australia’s leading freight network by shaping a culture of continuous improvement
- Permanent full-time opportunity based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still leads us to keep pushing the challenging expectations today. At Qantas, our people and customers are at the heart of everything we do. We’re constantly challenging ourselves to reimagine the customer experience and build trust through meaningful connection.
As the Continuous Improvement Capability Manager, you’ll work closely with the Continuous Improvement Delivery Manager to lead the execution of the Freight Process Excellence (FPX) strategy and embed a Continuous Improvement framework that lifts capability across Qantas Freight. You’ll ensure leaders are equipped with practical Lean tools to solve problems, improve their environments and maintain strong operational standards, driving customer, operational and financial benefits that support transformation and long term Freight objectives.
In this influential role, you’ll coach and mentor senior leaders to build capability and drive a high performance improvement culture. Working across all areas of Freight, you’ll strengthen leaders’ understanding of FPX tools and techniques while proactively identifying opportunities, leading projects and breaking down complex challenges and enabling effective root cause problem solving to deliver impactful, sustainable business outcomes.
You’ll have:
- Continuous Improvement qualifications highly desirable minimum green belt.
- Experience coaching and developing skills to assist in delivering business outcomes.
- Positive approach to problem solving and the capacity to produce results within
- specific timeframes.
- Technical ability to communicate with all levels of the business, from senior leadership to the frontline operational employees.
- Ability to communicate effectively, influence others and gain cooperation.
- History in project delivery experience that has delivered bottom line, customer and employee benefits.
- High levels of resilience.
- Computer literate with proficiency in MS Excel, Power point and Word.
Why Qantas?
At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.
You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.
And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on Sunday 15th March 2026.
