Manager, Data Center Operations Management

Company Description
Data Center Services Manager Location: Remote, Sydney Australia
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Sitting in the center of our cloud, the Cloud Infrastructure team is building the infrastructure-as-a-service (IaaS) that is the basis for all services offered by ServiceNow to our enterprise IT customers. We are laser-focused on building an innovative, scalable and feature-rich IaaS for enterprise IT.
We employ the brightest and most forward-thinking cloud infrastructure engineers on the planet. We have offices in Amsterdam, Dublin, London, Kirkland, San Diego, San Francisco, Sydney, Melbourne, Tokyo, Singapore, Santa Clara and many other locations all working as a distributed team.
Come join the Cloud Infrastructure team and make your mark building the industry-leading Enterprise IT Cloud!
Job Description
We are seeking a results-driven Manager to lead our Data Center Services - Operations team. This leadership role will oversee the planning, execution, and continuous improvement of regional data center operations and infrastructure efforts. The ideal candidate is a strategic thinker with deep technical knowledge, proven operational rigor, and exceptional people leadership skills. The expectation is this person will lead from the front, onsite and hands-on will be required

• Lead and grow a high-performing regional team of engineers focused on operating and improving our colocation data center footprint.
• Develop and execute team roadmaps aligned with company objectives, operational SLAs, and infrastructure growth.
• Manage workflow for day-to-day operations
• Capacity management, deployment and forecasting
• Budgeting and stock management
• Hardware break fix knowledge
• Site coverage as needed
• Facility evaluations
• Builds and deployments
• Provide technical and managerial oversight across system operations, standards and engineering documentation
• Promote a high-performance culture with clear goals, coaching, feedback, and recognition.
• Foster collaboration and accountability across remote teams.

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Qualifications
To be considered, the hiring team is after someone with

• 8+ years in data center operations, infrastructure engineering, or related technical leadership.
• 4+ years of experience managing teams, including remote or global teams.
• Experience managing large-scale colocation environments and vendor relationships.
• Proficiency in change management, incident response, capacity planning, and documentation systems.
• Strong organizational and analytical skills with a bias for action.
• Excellent communication and interpersonal skills across technical and non-technical audiences.
• Team management with proven track record of success
• Data center build, design, and operations experience.
• Deep technical understanding General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking/server architecture and hardware.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent General documentation skills with particular emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
• Proven ability to lead cross-functional teams in highly-technical, multi- discipline

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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