Manager, Field Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is currently seeking an experienced Manager, Field Operations for our Asia Pacific operations. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.
What you get to do in this role:

• Lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales on the full deal lifecycle: structure deals, review quotes, and generate accurate, complete order forms.
• Set clear expectations, manage team performance, and provide ongoing coaching, feedback, and recognition.
• Build strong, collaborative relationships through regular engagement with Sales leadership.
• Ensure team adherence to internal policies, procedures, and best practices.
• Navigate organizational complexity and change by consulting with peers and providing clear guidance to the team.
• Serve as the first point of contact for escalations, resolving issues directly or escalating appropriately.
• Analyze customer licensing, product usage, and renewal history to identify upsell and cross-sell opportunities.
• Ensure compliance with pricing, discounting, and licensing policies across all transactions.
• Partner with cross-functional stakeholders-including Deals Desk, Finance, Legal, and Order Management-to ensure seamless deal execution and accurate opportunity booking in ServiceNow.
• Support customer licensing compliance across new and existing accounts.

Qualifications
In order to be successful in this role, we need someone who has:

• Excellent leadership skills with the ability to coach, inspire, and guide high-performing teams.
• Previous experience in a large-scale technology organization; enterprise software experience preferred. SaaS experience is a strong plus.
• Proven ability to design, implement, and scale operational strategies and processes.
• A track record of driving results and influencing cross-functional teams in complex environments.
• Strong interpersonal, verbal, and written communication skills with a solution-oriented mindset.
• Ability to thrive under pressure while managing multiple priorities with a high sense of urgency.
• Flexible and adaptable in fast-changing business environments.
• Experience working closely with Sales Reps and supporting Sales Territories.
• Strong analytical, organizational, and listening skills.
• Proficiency in CRM and CPQ systems.
• Results-driven, with a commitment to excellence in execution.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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