Manager I - Business Systems

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What We'll Bring:

About Us
We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
This role is central to driving modernization efforts across the organization. The Program Manager will serve as a strategic anchor for transformation initiatives, ensuring alignment across departments, regulatory compliance, and timely execution of critical programs. The role demands strong leadership, cross-functional coordination, and a deep understanding of technology, finance, and regulatory landscapes. Without this role, modernization timelines may slip, regulatory risks could escalate, and financial, project, and operational planning may lack cohesion.

What You'll Bring:

Roles & Responsibilities

Responsibility 1: Technical Lead

•           Lead the design, development, and evolution of a scalable API Marketplace platform.

•           Define and enforce API architecture standards (REST/GraphQL, versioning, security, documentation).

•           Make key technical decisions on frameworks, tools, integrations, and cloud infrastructure.

•           Ensure APIs are highly available, performant, secure, and developer friendly.

•           Set technical direction, coding standards, and best practices.

•           Conduct design reviews, code reviews, and architecture discussions.

•           Foster a culture of engineering excellence, ownership, and continuous improvement

Responsibility 2: Agile Planning & Execution

• Track PI (Program Increment) planning across the department, ensuring alignment with business goals and delivery timelines. Facilitate agile ceremonies and support teams in resolving dependencies and blockers.

Responsibility 3: Cloud Transition & Service Reliability

• Facilitate the transition to GCP (Google Cloud Platform), ensuring compliance with regulatory and process standards. Drive initiatives to improve service reliability across client-facing systems and monitor strategic programs from Mancom and ITSC.

Responsibility 4: Modernization Program Governance

• Provide program-level oversight for the API Gateway & Authentication stack migration initiative through 2026. Ensure effective tracking of milestones, interdependence, and risks. Facilitate stakeholder alignment, maintain governance routines, and support timely decision-making to keep modernization efforts on schedule and within scope.

Impact You'll Make:

Experience and Skills

• Qualification: Bachelors in IT/CSE
• Experience: Minimum 8 years of experience in the technology domain, including at least 5+ years in a role as an Application Engineer or Technical Lead or Engineering Lead, involved in large-scale enterprise applications

• Travel: Flexibility to travel as needed
• Leadership: Executive presence and assertiveness
• Work Style: Self-starter, ability to work independently, handle ambiguous situations, and exercise judgment in a variety of scenarios
• Communication: Strong communication, organizational, verbal & written skills
• Execution: High degree of responsibility and ownership, strong multitasking, coordination, and tenaciously looking for ways to get results

Must Have Skills

• Strong expertise in designing and scaling REST/GraphQL APIs, microservices, API gateways, versioning, and lifecycle management
• Deep understanding of API security (OAuth2, JWT, mTLS, rate limiting) and governance standards for enterprise and partner-facing APIs.
• Proven ability to lead engineering teams, conduct design/code reviews, mentor engineers, and drive engineering best practices
• Experience with Agile methodologies and PI planning
• Familiarity with cloud platforms, preferably GCP
• Proficiency in CI/CD governance and understanding of DevSecOps lifecycle

Good to have Skills

• Proven experience in managing large-scale modernization or transformation programs
• Understanding of regulatory compliance frameworks (especially RBI guidelines)
• Experience with Kong API Gateway or Ping Identity solutions
• Expertise in Capex-Opex tracking and strategic financial planning
• Exposure to Enterprise platform migrations
• Knowledge of IT governance frameworks (e.g., COBIT, ITIL)

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Manager I, Business Systems