Verkada Inc
Manager, Pricing & Commercial Operations (Sydney)
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Handles inbound customer service calls involving orders, product inquiries, quotes, returns, troubleshooting, and satisfaction issues. Performs cross-selling, upselling, product substitutions, and occasional outbound telesales campaigns. Maintains accurate records, documentation, reports, and customer-service systems while meeting quality, productivity, schedule-adherence, and efficiency targets. Completes product and policy training and supports email, web, case-management, travel, and loyalty-program services in a 24/7 shift-based contact center.
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Handles inbound customer calls regarding orders, product inquiries, quotes, returns, problem resolution, and product recommendations. Supports outbound telesales and promotional campaigns when needed. Maintains accurate records, documentation, reports, and system data; follows Mastercard procedures and quality standards; completes product and policy training; and meets schedule adherence, effectiveness, and efficiency targets. The role operates in an office contact center with rotating shifts seven days per week.
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Who We Are
Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.
Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.
Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.
The Role
This cross-functional role works closely with Sales, Sales Ops, Finance, & Product to help develop and deliver the processes and frameworks around pricing strategy and execution. We are developing the Deal Desk to help accelerate revenue while delivering on margin targets for the business. This role & team has a broad mandate with widespread company and executive exposure.
Responsibilities
- Balance revenue vs. margin goals for the company across multiple products, channels, segments, and geographies
- Develop scalable processes and high performance teams to manage a variety of deal types, ranging from multi-million dollar deals with global companies to small / midsize deals
- Ensure our global sales teams can continue to move very quickly and customize solutions for their customers and partners
- Review discount approval requests and analyze competitive dynamics on a deal by deal basis to maximize gross margin
- Grow total revenue by monitoring success and engagement of sales incentives programs
- Drive independent projects to find revenue/margin opportunities, then build and scale them
Requirements
- Minimum of 4 years of experience in a business oriented function
- Undergraduate degree in Economics, Finance, Engineering, or similar quantitative field
- Strong quantitative capabilities, ability to engage at portfolio and deal level
- Willingness to roll up your sleeves and dig into data
- Ability to collaborate with and influence sales, Product Management, and executive teams
- Experience selling enterprise products a bonus
Sydney Office Employee Benefits
Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:
- Generous medical, vision, & dental insurance coverage
- Fertility benefits
- Fitness/wellness allowance
- Monthly commuter benefits
- Daily allowance for in-office meals
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Verkada Inc Sydney, New South Wales, AUS Office
175 Pitt Street, Sydney, NSW, Australia, 2000
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