Manager, Product Research

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Product team uses creativity, insights, and operational excellence to steer our product vision across Snap Inc. This team of designers, scientists, and product managers work in a highly collaborative environment to build the products and experiences that bring our community together in new and special ways.

We are looking for a Manager, Product Research to join Snap Inc.! 

What you'll do:

• Identify unique user needs and behaviors that drive the team to create innovative products.

• Proactively identify research needs and partner closely with Product Managers, Designers, Engineers, Data Scientists, and Growth teams to define multiple research roadmaps and strategies based on product, business and user needs. 

• Manage Senior Researchers capable of executing major projects at an organizational and company level.

• Lead and influence cross-functional teams without oversight. 

• Manage and grow teammates at various levels of experience. 

• Analyze qualitative and quantitative findings and articulate actionable product and design insights to partners.

• Be a strong advocate for the user – evangelize user-centered design practices and the importance of usability within the development groups, our company, and other cross-functional organizations.

• Be a part of a fast-paced and impactful team, supporting broader research initiatives. 

Knowledge, Skills, & Abilities:

• Advanced understanding of UX Research methods with the ability to articulate study design to stakeholders

• Excellent presentation skills and comfort communicating at executive level

• Ability to deliver on multiple projects with competing deadlines

• Ability to think outside the box and bring new ideas and thinking to the UX Research space 

Minimum qualifications:

• Bachelor's degree in design, HCI, Psychology, Anthropology, Cognitive Science, or related field or equivalent years of experience

• 8+ years of experience conducting UX Research for product and design teams

• 2+ years of experience leading or managing UX Research teams

Preferred Qualifications:

• Advanced degree in Human Factors, HCI, cognitive psychology, or related area is a plus

• Experience leading international research 

• Experience leading growth research 

• Experience designing both qualitative and quantitative research studies, analyzing results and creating reports with impactful product and design insights

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $190,000-$284,000 annually.

Zone B:

The base salary range for this position is $181,000-$270,000 annually.

Zone C:

The base salary range for this position is $162,000-$241,000 annually.

This position is eligible for equity in the form of RSUs.