Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara is looking for a highly motivated and strategic Sales Operations Manager to lead a team of analysts responsible for executing and optimizing critical pre-sales and post-sales processes that support our Account Executives. This is a high-impact role focused on managing operational complexity, resolving escalations, and driving continuous improvement across our systems and workflows. The ideal candidate is a people leader, problem solver, and cross-functional collaborator who thrives in a fast-paced environment.
This is a remote position open to candidates residing in Mexico.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.
- Lead and manage a high-performing team of Sales & Contract Administrators, providing day-to-day guidance, coaching, and support to ensure operational excellence.
- Oversee execution of complex, high-volume post-sales processes including invoicing, contract amendments, purchase order processing, and order validation for multi-year and high-value deals.
- Act as the primary escalation point for the team, addressing roadblocks quickly and ensuring timely resolution for both internal stakeholders and external customers.
- Build and maintain strong partnerships with Sales, Finance, Legal, and Customer Success teams to ensure seamless handoffs and end-to-end support.
- Engage directly with customer procurement teams to verify documentation accuracy and completeness, ensuring compliance with internal policies and timelines.
- Identify bottlenecks and opportunities for improvement within sales support workflows, leading initiatives to streamline, standardize, and scale processes.
- Define and track team KPIs, monitor performance, and implement strategies to optimize throughput, accuracy, and service levels.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high performing team while supporting their career growth and engagement.
Minimum requirements for the role:
- 5–8 years of experience in Sales Operations, Customer Support, or similar roles, including 2+ years in people management
- Demonstrated ability to lead operational teams supporting complex, high-volume business processes
- Strong organizational and prioritization skills with a proven track record of meeting tight deadlines
- Fluent in English (written and spoken), with excellent communication and stakeholder management abilities
- Experience resolving escalations, collaborating cross-functionally, and influencing without authority
- High attention to detail and strong critical thinking skills
- Proficiency in Salesforce; familiarity with Zendesk and/or NetSuite a plus
- Adaptable, resourceful, and proactive in a dynamic, fast-growing environment
An ideal candidate also has:
- Experience supporting Enterprise-level customers and navigating B2B procurement workflows
- Background in project management or process improvement initiatives
- Familiarity with quote-to-cash processes and systems integration
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
