The Manager, Solutions Engineering leads and supports a team, coordinating customer success and driving technical excellence while managing team dynamics and workload.
Available Location: Sydney, Australia
What you'll do as a Manager, Solution Engineering
You are the team enabler, point of reference and coach. You will work closely with our prospects and customers by shadowing and improving your team's technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team. You are personable and can provide constructive feedback when necessary. You will help escalate and identify issues quickly and efficiently and you will work with the other team leads and the regional lead to ensure proper regional coordination. The Solution Engineering Manager has a player/coach mindset and the ability/willingness to step into the field when needed, and lead by example. In addition, you will be expected to partner closely with peer sales leaders and drive to revenue targets.
To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
Examples of desirable skills, knowledge, experience and goals
Our Solutions Engineers come from a wide range of backgrounds: solutions consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.
Requirements
The Manager, Solution Engineering role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer. Your capabilities may include a mix of the following:
Inter-Team Goals
Intra-Team Goals
What you'll do as a Manager, Solution Engineering
You are the team enabler, point of reference and coach. You will work closely with our prospects and customers by shadowing and improving your team's technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team. You are personable and can provide constructive feedback when necessary. You will help escalate and identify issues quickly and efficiently and you will work with the other team leads and the regional lead to ensure proper regional coordination. The Solution Engineering Manager has a player/coach mindset and the ability/willingness to step into the field when needed, and lead by example. In addition, you will be expected to partner closely with peer sales leaders and drive to revenue targets.
To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
Examples of desirable skills, knowledge, experience and goals
Our Solutions Engineers come from a wide range of backgrounds: solutions consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.
Requirements
The Manager, Solution Engineering role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer. Your capabilities may include a mix of the following:
- Demonstrable experience in leading the team with technical expertise and drive the team to adapt and to evolve with new technologies
- Demonstrable experience in coaching, leadership skills and team management
- Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
- Demonstrable experience in leading the team to achieve and deliver results such as PoC close win rate target and sales quota achievement target
- Minimum 5 years experience, as a Manager, in a pre-sales team and a good appreciation of the RiG market
Inter-Team Goals
- Cultivate cross SE team/office coordination, keep us all connected as one team
- Facilitate knowledge transfer between SE teams:
- Ensure the team learns from the great ideas of single team members
- Ensure mistakes are not repeated within the team
- Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
- Maintain strong communications with Account Executives and Customer Success leads
Intra-Team Goals
- Keep the pulse of the team: who is happy, productive, performing. Know each member's strengths and how they would each like to develop
- Exemplify and cultivate positive culture traits
- Provide support and confidence to team members
- Cultivate a very open communication environment. Criticism is welcome and appreciated
- Maintain culture of independence amongst team members while offering advice to team members on how to improve
- Workload Management
- Conduct 1:1's with team members
- Act as point of escalation for team issues, escalate issues that can't be solved in the team
- Recruit, interview, and onboarding new team members
- Report on individual SE strengths and weaknesses
- Maintaining and managing relationships with key customers in the territory
Top Skills
Customer Support
Engineering
Project Management
Sales
Software Development
Solutions Consulting
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