About Us
Join CommBank’s Financial Crime Operations (FCO) Strategy and Performance (S&P) team and do work that matters. We are a team of 2000 Operations Professionals leading the Group’s approach to managing Anti-Money Laundering, Counter Terrorism Financing (AML/CTF), and Sanctions risks and obligations through the provision of operational services across the Customer Lifecycle.
See yourself in the team
Chief Operations Office (COO) is responsible for servicing multiple brands within the Group internationally, delivering a highly flexible operations environment, outstanding customer experiences and better risk outcomes. This is achieved through end-to-end process management, use of innovative new technologies and a cross-skilled, capable workforce.
COO Strategic Workforce Planning team is responsible for long- and short-term forecasting, scheduling, real-time support, WFM system maintenance and Future Workforce.
To be successful in this role, some of the broad roles and responsibilities may include:
Provide leadership, capability development and coaching to a team of workforce analysts.
Lead co-ordination and execution of daily scheduling of workforce in consultation with the business to maximise business performance.
Utilise workforce planning tools, applications and systems and develop team capability to do the same.
Manage the translation of complex, structured and unstructured data to a simple reporting, providing guidance and assistance to others to draw valuable insights.
Drive automation of high quality and timely reporting across business areas.
Lead the development of performance reporting to service staff at an individual, team and group level.
Provide stakeholders with scheduling advice, impact assessments and performance planning resources.
Manage the scheduling of resources to support business key performance indicators, service levels and training targets.
Manage strategic forecasting of workload, including trends and impacts.
Identify opportunities through data set measures and leverage to consult on recruitment strategy and workload requirements.
Identify risks through root cause analysis and escalate where required.
Collaborate with wider team to deliver the ultimate experience to stakeholders and customers.
We’re interested in hearing from people who possess the following:
Strong demonstrated experience in forecasting and workforce planning
Strong stakeholder management experience, with the ability to support with requirements definition, report scope and planning
Strong people leadership experience
Ability to juggle multiple priorities
Working with us
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Top Skills
Commonwealth Bank Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
