The Mid-Market Account Manager will manage mid-market customer accounts, driving sales, upselling solutions, and ensuring customer satisfaction while achieving sales targets.
About the Role
We’re looking for a commercially driven Mid-Market Account Manager to own and grow a portfolio of customers across the mid-market segment. You’ll act as the primary point of contact, managing the full sales cycle—from identifying new opportunities through to closing deals and driving long-term customer value.
This is a highly consultative role where success comes from understanding customer challenges and positioning solutions that deliver measurable impact. If you bring a technical or engineering background and enjoy translating complex solutions into business value, you’ll thrive here.
What You’ll Be DoingOwn and grow your accounts
- Manage and expand a portfolio of mid-market customers (typically $100M–$1B revenue range)
- Drive upsell, cross-sell, and renewal opportunities to maximise account value
- Build strong relationships with stakeholders across technical, business, and executive levels
Drive new business
- Identify, qualify, and close new opportunities across your territory
- Run discovery sessions and deliver compelling product demonstrations
- Maintain a healthy pipeline and consistently achieve or exceed sales targets
Deliver a great customer experience
- Act as a trusted advisor throughout the customer lifecycle
- Ensure successful onboarding and adoption of solutions
- Maintain high customer satisfaction and long-term retention
Collaborate and lead
- Work within a virtual account team to deliver the best outcomes for customers
- Share insights, mentor peers, and contribute to team success
Experience
- Proven success in B2B sales (3+ years), ideally in SaaS, analytics, or technology
- Track record of hitting or exceeding sales quotas
- Experience managing mid-market or complex accounts
Skills & capabilities
- Strong consultative selling and negotiation skills
- Ability to manage multiple opportunities and priorities effectively
- Confident presenting to both technical and non-technical audiences
- Excellent communication and relationship-building skills
Background
- Degree in Engineering, STEM, or a related technical field is highly desirable
- Experience in analytics, data, or business intelligence solutions is a plus
- High-impact role with ownership of a defined territory
- Opportunity to work with innovative, data-driven solutions
- Collaborative, supportive sales environment
- Clear career progression pathways
- Hybrid working model based in Sydney
- Occasional travel (approximately 20–35%) may be required for customer meetings
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