National Community Manager

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $50.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

As the National Community Manager at Dexus, you will play a pivotal role in shaping memorable customer experiences across our national office portfolio. You’ll foster connected communities through strategic engagement, leveraging content, events, and partnerships. In addition to leading the national customer engagement strategy, you’ll oversee account management for a team of 50+, manage budgets and KPIs, and drive innovative initiatives that enhance customer satisfaction and operational excellence.

Key Responsibilities:

• Develop and execute engagement plans, events, and activations to elevate customer experience and concierge services.
• Collaborate with community partners to build networks and a sense of belonging within Dexus buildings.
• Work with stakeholders to create valuable content, communications, and marketing activities for customers.
• Source and manage third-party providers to deliver discounts and value-add services across the national portfolio.
• Utilise customer feedback and data to tailor experiences and solutions that meet evolving needs.
• Lead business development and oversee third-space bookings, ensuring optimal use of Dexus spaces and seamless customer experiences.

About You  

As National Community Manager, you bring a positive and energetic approach to work, fostering enthusiasm and engagement in every interaction. You are collaborative, innovative, and adaptable—ready to challenge existing processes and assumptions, rallying others around shared goals, and thinking beyond the status quo to turn bold ideas into action. Your strong communication and relationship skills help you build meaningful connections and drive impactful outcomes across teams and customer communities.

• Tertiary qualification in a related discipline; further education in business or property is desirable.
• Experience in marketing, events, or communications, including managing events and activations in corporate or retail contexts.
• Strong communication skills, with a track record of producing content and managing communication plans.
• Demonstrated ability to plan, manage, and deliver a range of activities and events, as well as manage stakeholders and suppliers.
• Experience within the property industry is beneficial but not required.

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:

• Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether it’s working from home or collaborating in our state of the art and award-winning offices, we’ve got you covered. 
• Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Healthy You, Healthy Workplace program. Your health and happiness is a priority.  
• Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey. 
• Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.
• Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.
• Parents@Work: Supporting parents and carers through coaching and education. We understand the importance of work-life integration. 

We are dedicated to creating an inclusive workplace that values diversity in every form. We are actively striving to close the gender pay gap and invite applications from individuals of all genders, backgrounds and abilities. If you believe you can thrive in this role but do not meet every requirement, we encourage you to apply. 

Reach out to talentacquisition@dexus .com if you require any accommodations or additional support during our recruitment process; we're here to help.

Ready to help create the future? Apply now or visit dexus.com/careers

Join Dexus and ‘unlock potential, create tomorrow’.

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