National Customer Supply Executive

While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration. Imagine crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within growing brands such as Don Julio, Ciroc, Reeftip and Aviation Gin. By joining Diageo Australia, you will inspire an exceptional team around you, with offices and teams working from 8 locations across Australia, to build incredible performance and unleash your own potential.

What will your role be?

The National Customer Supply Executive is a critical role within our Customer Supply Operations team, that underpins the success of customer performance at Diageo. With the responsibility within the Supply function of ensuring our wholesale customers maintain agreed wholesale trading terms as well as service level metrics.

This role is the lynch pin between Diageo Australia and our wholesale customers to ensure Supply Chain needs are met. This role plays a key part in timely resolution and support of operational impacts which can vary dramatically from one day to another.

While this role sits within the Customer Supply Operations team, it has strong links to both the customer and various internal teams. Acting as a junction point for our business as well as being a key point of influence between multiple business functions (i.e. other Supply teams, Commercial & Finance teams) to collaborate and build strong strategic customer relationships.

What does this role look like for you?

• Stock and ordering recommendations to ensure alignment with wholesale trading terms (i.e. stock on hand and week’s SOH coverage agreement).
• Supporting the development of Planned Orders and Collaborative Forecasting process. Includes managing the impact of out of stocks and supporting transport and customer service functions to achieve operational objectives. Responsible for required system set ups for new lines prior to product launch. Proactive com
• Relationship management of both external & internal stakeholders to manage expectations and deliver joint KPl’s. Establishing & facilitating regular customer collaboration cadences as part of aligned customer plans. Leads joint collaboration initiatives at key points of the year.
• Timely resolution & support of supply chain impacts in varying levels from missed orders to customer OOS’s. Accountable for ensuring minimal stock availability issues and co-ordinating proactive communication. Leads insight-driven actions as an output of report analysis.
• Internal & external reporting (e.g. daily stock position, OOS communication and monthly KPI delivery). Lead required insight-driven actions as an output of report analysis.
• Any future Customer Supply Operations projects providing insights, support and involvement.

What will you bring to the table?

• Secondary or tertiary qualifications
• Intermediate Excel
• Systems e.g. SAP
• Experience in FMCG supply chain or analytics role
• Prior roles focusing on logical and critical thinking
• Can demonstrate key skills such as time management and being action-orientate

What are the benefits?

We are an organisation that creates products that are part of celebrations, and our culture reflects this.  At Diageo, you will have the ability to work flexibly to ensure you can unlock your own potential through creating bold plans and executing your vision.

You will also be rewarded through competitive salary and monetary benefits including bonus, flexible leave entitlements and product allowance as well as being supported via non-monetary benefits including an industry leading parental leave policy, volunteering days and workplace giving, and subscriptions to mental health and fitness platforms.

Our commitment to inclusion and diversity:

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.