Job Title
National Operations ManagerJob Description Summary
About Cushman & WakefieldCushman & Wakefield is a leading global real estate services firm providing comprehensive solutions to occupiers and owners of real estate. With a commitment to delivering exceptional value, we are guided by our purpose: to make an impact creating meaningful value for our clients, employees, shareholders, and communities.
Position Overview
The National Operations Manager will be a key support role within the Tenant Advisory team, responsible for ensuring the smooth operation of day-to-day business and transactions. This role involves comprehensive administrative support, as well as assisting the Managing Director with financial and operational reporting. The successful candidate will work closely with various stakeholders across the business to maintain effective communication and facilitate operational excellence.
Job Description
Responsibilities
Database Management: Maintain and update critical databases, including Salesforce (ENGAGE 2), ensuring accurate data entry and reporting.
Documentation & Reporting: Format, prepare, and submit reports, correspondence, and presentations, ensuring all communications are aligned with company standards.
Expense Management: Oversee the submission of agent expense claims and ensure proper archiving of documentation.
Coordination & Communication: Distribute RFDs/RFPs to appropriate parties and manage internal and external communication for efficiency.
Event Support: Assist in the planning and coordination of corporate events, presentations, and client meetings.
Operational Reporting: Generate and review WIP (Work In Progress) reports to assist with accurate forecasting and strategic planning.
Recruitment & Onboarding: Assist with the recruitment process by creating job requisitions, working with HR to advertise and onboard new hires.
IT and Facilities Management: Manage IT issues and communicate with the IT department to resolve queries on behalf of the team.
Meeting Coordination: Organize and run state and national meetings, taking minutes and ensuring follow-up on action items.
Key Skills and Qualifications
Proven Experience: Previous experience in an administrative or operations support role, preferably in real estate or a related field.
Organisational Expertise: Strong ability to manage multiple tasks simultaneously, with a keen attention to detail.
Communication Skills: Excellent written and verbal communication skills, with the ability to engage with diverse stakeholders.
Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and experience with Salesforce or similar CRM systems.
Discretion & Integrity: Ability to handle confidential information with professionalism and discretion.
Self-Motivated: A proactive and results-oriented approach to managing day-to-day responsibilities.
Educational Background: A Diploma or Certificate in Administration is highly desirable.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company.
Career development and a promote from within culture.
An organization committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
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