The Network Design Consultant oversees technical service delivery, ensures client satisfaction, monitors network performance, consults on upgrades, and maintains customer relationships.
About Us
There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.
The Network Design Consultant is essential in overseeing technical service delivery, supporting client satisfaction (via NPS), and ensuring network performance within the telecommunications and managed services environment of Macquarie Telecoms clients, in a post-sale environment. This role combines technical expertise & consultation, project implementation, and customer relationship management to provide a seamless experience throughout a customer's lifecycle
What you'll be doing
- Manage and oversee the installation, configuration, and maintenance of telecom systems, including networks, data, and voice solutions.
- Point of escalation for Design, Implementation, cutover and service handovers.
- Monitor network & infrastructure performance with the view of minimum downtime and address potential issues proactively and present the client with preventative measures.
- Consult on network upgrades, expansions, and maintenance projects to enhance reliability and scalability.
- Serve as the post-sale technical liaison between Macquarie Telecom and the client technical stakeholders, for example, IT managers to maintain high client satisfaction.
- Conduct regular meetings with key accounts to address technical needs, discuss service challenges, and present solutions.
- Perform technical reviews with customers at scheduled intervals (every six months), identifying potential improvements and preparing for contract resign
Your ideal skills and experience
- STEM related University Degree (e.g. Engineering, Computer Science, etc.)
- Extensive experience conducting technical reviews with customers identifying potential improvements and preparing for contract resign prior to contract renewal.
- Strong experience in Wide-area network WAN is essential.
- CISCO certifications required.
- Experience in CISCO switching and routing protocols including IP, TCP is mandatory.
- SD-WAN experience is highly desirable.
- Network design experience required.
- Strong customer facing and/or consulting background.
- Extensive experience in telecom systems including networks, data and voice solutions.
- Strong experience in networking security.
- Excellent people and communication skills.
Why Us?
- We are one of the Top 10 AFR Best Places to Work 2024: Join a workplace that’s recognised as one of Australia’s best.
- Gallup Exceptional Workplace Award Winner: Be part of a team that’s celebrated globally for its outstanding culture.
- Industry Leader: We have the highest Net Promoter Score on the ASX and were crowned for the world’s best customer experience at the World Communications Awards.
- Make a Real Impact: Your ideas and actions will directly shape our products and influence the market.
- Invested in Your Growth: Accelerate your career with our comprehensive learning and development programs, including Gallup strengths-based training and clear career progression opportunities.
- Collaborative and Empowering Culture: Work with a driven team that values your decisions and encourages you to take bold actions.
Top Skills
Cisco
Ip
Networking Security
Sd-Wan
Tcp
Telecom Systems
Wan
Macquarie Technology Group Sydney, New South Wales, AUS Office
2 Market St, Sydney, New South Wales, Australia, 2000
Similar Jobs
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Contract Administrator manages customer agreements, oversees contract processes, ensures compliance, and collaborates with teams on contract-related matters, enhancing contracting efficiency.
Top Skills:
Contract Management SystemSaaS
Cloud • Information Technology • Security • Software • Cybersecurity
The Escalation Engineering Manager leads a technical support team, managing escalated issues and improving processes while ensuring customer satisfaction.
Top Skills:
Command Line ToolsDnsHTTPSsl/Tls
Artificial Intelligence • Productivity • Software
The IT Operations Engineer manages IT support services in APAC, oversees user and asset lifecycle management, and improves operational efficiencies in IT. Key responsibilities include technical support, program development, and collaboration with cross-functional teams.
Top Skills:
BashFleetGoGoogleIntuneItilKandjiMicrosoftOktaPowershellPythonSlackWorkday
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
