.png)
Leads overnight hotel operations, supports Front Office and cross-functional teams, resolves guest concerns, coordinates shift handovers, oversees safety and emergency procedures, completes night audits and financial reconciliations, maintains accurate records, and ensures a safe, seamless guest experience.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for leading hotel operations overnight, ensuring the safety, security, and satisfaction of our guests while supporting the Front Office team and maintaining smooth hotel operations after hours. As a Night Manager, you’re not just overseeing the hotel during the overnight shift – you’re spreading the light and warmth of hospitality by creating a welcoming, safe, and seamless experience for every guest, while providing leadership and support to the team when it matters most.
- Lead the hotel overnight: Take ownership of all hotel operations during the night shift, ensuring a safe, efficient, and seamless experience for guests while supporting team members across the property.
- Create exceptional guest experiences: Ensure every guest feels welcome, valued, and cared for by resolving concerns promptly, personalising service, and maintaining the highest standards of hospitality throughout the night.
- Coordinate overnight operations: Conduct shift handovers and team briefings, monitor guest arrivals and departures, maintain accurate shift records, and ensure clear communication of any issues requiring follow-up.
- Support and develop the team: Provide leadership and guidance to overnight team members, including Front Office, Porters, Security, Housekeeping and other operational areas, while assisting with training and development.
- Maintain safety and security: Oversee hotel security procedures, conduct regular property checks, manage incident reporting, coordinate emergency responses when required, and ensure a safe environment for guests and team members.
- Complete the night audit: Manage end-of-day financial and operational processes, ensuring reports are completed accurately, systems are balanced, and guest accounts are reconciled to support a smooth start to the next day.
- Collaborate across departments: Work closely with Housekeeping, Engineering, Food & Beverage and other teams to ensure service delivery is seamless and operational challenges are resolved efficiently.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Previous experience in a Front Office leadership role within a hotel environment, preferably as a Night Manager, Assistant Night Manager, or Duty Manager.
- Demonstrated ability to lead and support teams across multiple operational departments during overnight operations.
- Strong guest service and problem-solving skills, with a proven ability to effectively manage guest concerns and complaints.
- Experience completing night audit procedures, reconciliations, and end-of-day financial reporting.
- Sound understanding of hotel security, emergency response procedures, and Australian workplace health and safety requirements.
- Excellent communication and interpersonal skills with the ability to liaise effectively with guests, team members, department leaders, and emergency services.
- Experience using hotel Property Management Systems and maintaining accurate guest and operational records.
- Ability to work independently, make decisions under pressure, and maintain high service standards during overnight operations.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Maintains hotel facilities and infrastructure, including power, water, gas, heating, cooling, generators, and fire safety systems. Inspects equipment, records operating conditions, manages energy use, supports banquet and meeting events, and responds to emergencies. The technician also supervises fire prevention, trains junior technicians, manages tools, and supports safe, compliant hotel operations across day and night shifts.
Top Skills:
Cooling SystemsData Center InfrastructureFire Control SystemsGas SystemsGeneratorsHeating SystemsHvacNetwork InfrastructurePower SystemsSecurity Monitoring SystemsWater Systems
Events • Food • Travel • Hospitality • Hotels & Resorts
Provides friendly, efficient food and beverage service across hotel dining outlets. Welcomes guests, takes and processes orders, serves food and drinks, promotes menu items, maintains outlet cleanliness and readiness, handles feedback, follows food safety and service standards, and collaborates with kitchen and hotel teams. Requires flexibility for shifts, weekends, and holidays, along with strong communication and a positive, adaptable approach.
Events • Food • Travel • Hospitality • Hotels & Resorts
Cleans and sanitizes kitchen serviceware, utensils, pots, pans, and dining areas; monitors supplies; removes trash; prepares serviceware for banquets and events; operates cleaning equipment; trains new stewards; and follows health, safety, sanitation, alcohol-awareness, and HACCP standards.
Top Skills:
Cleaning EquipmentHaccp
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
