About the role
Join the Customer Success team at Netpoleon as a Customer Success Executive. In this full-time role based in Sydney, NSW, you will be responsible for our partner and end user clients' renewals, and ensuring their ongoing satisfaction and success. As a key member of our Sales Operations team, you will play a pivotal role in driving customer retention and expansion.
What you'll be doing
- Proactively manage and nurture a portfolio of strategic client accounts
- Serve as the primary point of contact for current clients, understanding their needs and goals to ensure continued and expanded usage
- Identify opportunities for growth and expansion within existing client accounts
- Coordinate with cross-functional including technical teams to ensure customer satisfaction, seamless service delivery and address any client issues
- Gather and analyse client feedback to inform product and service improvements
- Develop and implement strategic account plans to drive customer loyalty and retention
- Collaborate with the Sales team to support new business acquisition efforts
What we're looking for
- Minimum 1 years' experience in a customer-facing role, preferably in an account management or customer success capacity
- Proven track record of building and nurturing long-term client relationships
- Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels
- Strong problem-solving and analytical skills to identify and address client needs
- Familiarity with client success best practices and the ability to think strategically about account management
- Proficiency in using CRM systems and data analysis tools to track and report on client metrics
- Passion for delivering exceptional customer service and supporting client success
What we offer
At Netpoleon, we are committed to creating a supportive and inclusive work environment where our employees can thrive. We offer a competitive salary, generous leave entitlements, and opportunities for professional development. You'll also enjoy access to fitness subsidies and other perks.
About us
Netpoleon is the leading ANZ Cyber Distributor, helping organisations in the Cyber industry drive innovation and growth. With a strong focus on customer service and a talented team of professionals, we are dedicated to delivering exceptional results for our clients. Join us and be a part of our ongoing success story.
Apply now to become our next Customer Success Executive.
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