The Learning & Development Manager onboard Oceania and Regent Cruises is responsible for training and development within the ICS / SSSL departments, coordinating new hire orientations, tracking training attendance, and supporting departmental training needs.
ISMIRA AGENCY is actively recruiting for position Learning & Development Manager onboard OCEANIA and REGENT Cruises
The Learning & Development Manager is responsible to facilitate service training for all ICS / SSSL departments onboard the vessel within the Oceania Cruises and Regent Seven Seas brands, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as ICS / SSSL ambassador. While the Learning & Development Manager focuses on the ICS / SSSL departments, he / she works in cooperation with the on board HR Manager for the benefit of the operation.
BENEFITS:- Free food & accommodation
- Perfect chance to travel the world
- Prestigious job on board premium class cruise company
- Medical insurance, visa refunded on board
- Earn recognition and career advancement opportunities
- Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping
- Prepare and facilitate professional service training for all ICS / SSSL departments
- Conduct customer service training job
- Facilitate basic supervisor and management training
- Coordinate and support new hire familiarization
- Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to ICS / SSSL procedures.
- Support Cross Training program
- Administrate Learning Management System (LMS) for ICS / SSSL departments
- Prepare training schedule for all ICS / SSSL departments for service and on the job trainings
- Schedule mandatory departmental training as per Safety Management System (SMS)
- Prepare attendance list for each training and track training attendance in LMS
- Filter and communicate monthly report of training topics and attendance for all ICS / SSSL departments
- Support Head of Departments with training needs analysis for their staff
- Create individual training plans for new hires and crew members requiring development
- Create and prepare hand-outs for training courses
- Assist management to formulate Key Result Areas (KRA)
- Assist managers with their Linkedin Learning membership and filter user reports on monthly basis (TBC)
- Assist Corporate HR Manager in creating new training programs and material (classroom and computer based training)
- Contribute in updating the Training & Development Manual in Apollo Solutions
- 3 years of experience as professional Trainer in the fields of luxury hotels and cruise line
- Previous ship experience on the same position is mandatory
- Great knowledge about F&B, Housekeeping and general service procedures
- Familiar with basic shipboard operation
- Fluent in written and spoken English
- Ability to communicate effectively with senior management
- Confident talking in front of an audience that include HODs and senior manager
- Good administrative skills, organized with great time management
- Experienced in coaching middle managers
- Adherence to specific scheduled working hours, yet being flexible to operational requirements
- Ability to interact professional in an international team
- Minimum age is 21 years old.
- No visible tattoo
NOTE: Nationalities that we can process: π±πΉ π±π» πͺπͺ π΅π± π·πΊ π§πΎ πΊπ¦ π²π© π°πΏ π°π¬ πΊπΏ π¦π² π¬πͺ π¦πΏ πΉπ― πΉπ²
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Last updated: July 24, 2024
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