Job TitleOffice Services Associate (Reception)
Job Description SummaryThis position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include Reception duties, mail, print (MFD troubleshooting and maintenance), hospitality, facilities and audio/visual. Pick up and deliver copy jobs, faxes, and packages.Job DescriptionESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as needed
- Process all outgoing USPS and accountable mail
- Keep inventory of all supplies in mail areas-includes USPS and accountable mail
- Assist and notify end users of mail and shipping protocols
- Audit and update mail lists as needed
- Support confidential document shredding in accordance with stated policy
- Arrange and maintain conference rooms for meetings, lunches, and various events
- Maintain inventory of all office supplies (general supplies, paper, toner, etc.)
- Prepare large volume print requests and finishing to colleague specifications
- Quality check all print work to ensure accuracy
- Use of high speed MFD’s (multi-function devices)
- Provide service, colleague support and 1st level maintenance for MFD’s
- Monitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordingly
- Ensure pantries have adequate supplies and replenish as needed
- Maintain coffee and ice machines
- Distribute firm wide distributions as needed; desk drops
- Post client signage as requested in designated areas
- Clean and make ready workstations/offices for new hires
- Arrange conference rooms as needed for meetings to include beverage and food set-ups
- Cover reception desk as needed for both breaks and PTO coverage
- Order food for meetings as requested
- Clean conference rooms following meetings
- Collect glass and dishware, load, wash and return items to designated floor locations
- Order vending machine supplies as needed
- Stock vending machines with products as needed
- Clean out refrigerators and microwaves weekly or as needed
- Monitor clean desk policy for compliance
- First level audio/visual equipment check prior to scheduled meeting time, utilize established checklist
- Report issues with audio/visual equipment to ensure quick resolution
- Assist other OSA’s as needed to meet demand
- Work overtime as needed to assist with special projects
- Greet all client employees, candidates, visitors and customers.
- Reinforce client’s badge policy by having all client employees that do not have their access badge to sign in before buzzing them through; additionally, ensure that all clients, visitors, and contractors sign in, show proper ID if needed, and are assigned a visitors badge.
- Contact client employees to announce their visitors so they can be escorted to the proper person/location.
- Book conference rooms for meetings
- Advise visitor which conference room they will be in.
- Make appropriate travel arrangements, when requested (taxi, shuttles or car service to airports, hotels, restaurants, and train station).
- Provide directions to and from the client campus, when needed.
- Answer phones and direct all calls accordingly.
- Inform visitors of where the lavatories are and allow them access through the doors.
- All duties as assigned
- Must assist in supporting all service lines in addition to primary role
JOB REQUIREMENTS & QUALIFICATIONS:
- Able to lift 50-75 lbs.
- General knowledge of audio/visual equipment
- High school diploma or equivalent (GED)
- Copier/fax/FedEx/postage machine knowledge
- Basic computer skills
SPECIAL SKILLS:
- Ability to multi-task and prioritize
- Good interpersonal skills
- Exceptional customer service skills
- Exceptional verbal and written communication skills
- Exceptional organizational skills
- Ability to work independently with minimal supervision
- Admirable punctuality/attendance record
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”
