Handle inbound sales enquiries from across Australia, provide expert product knowledge and needs-based selling, convert leads to sales, meet daily/weekly targets, complete accurate sales paperwork, maintain follow-up and client relationships, and deliver outstanding customer service from the North Ryde office.
Company Description
As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.
For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 115 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2026.
Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.
What We Offer:
- Annual On-Target Earnings (OTE) up to $110K
- Work only 2 compulsory weekends per month (End of PR & Extension week) – all other weekends optional
- Office environment with clear pathways to internal progression
- No ticketing, cleaning, merchandising, or showroom maintenance – just sell!
- A stable weekday rhythm while still achieving retail-style earnings
We are seeking an enthusiastic and motivated Online Sales Consultant to join our Nick Scali team at our Head Office in North Ryde.
In this role, you will provide exceptional customer service and product knowledge to drive sales opportunities and ensure customers have a memorable experience.
Key Responsibilities:
- Deliver outstanding customer service to create the optimal Nick Scali experience.
- Utilize your product knowledge and selling skills to achieve daily and weekly sales targets.
- Ensure accurate completion of sales order paperwork and internal documentation for timely order processing.
- Maximize sales through effective selling techniques, including room solutions and add-on sales.
- A professional “phone voice” and polished communication skills
- Willingness to be based at our North Ryde office
- Convert leads to sales through expert product knowledge and needs-based selling
- Handle inbound sales calls and enquiries from customers across Australia
- Maintain strong follow-up and client relationship management
- Previous sales experience, ideally selling furniture or high-value items such as jewellery, cars, bedding, luxury goods / travel, etc.
- Positive attitude and enthusiasm, especially during busy periods.
- Strong interpersonal skills with a focus on teamwork and collaboration.
- Open to feedback and eager to learn, demonstrating a growth mindset.
- Excellent organizational skills and the ability to manage multiple responsibilities.
If you’re passionate about sales and delivering exceptional customer service, we’d love to hear from you!
Nick Scali Limited Sydney, New South Wales, AUS Office
Sydney, Australia
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