Operational Data Analyst

• Join a supportive and collaborative team delivering essential services to Sydney Water customers. 

• Parramatta based hybrid role, offering flexibility between office and home. 

• Permanent Fulltime opportunity EA12 38 Hours $132,305.78 + Superannuation 

About The Role  

Play a key role in improving the performance of Sydney Water's water and wastewater operations through data-driven insights. Working closely with operational teams, you'll analyse both engineering and customer interaction data, identify trends and issues, and develop practical solutions that improve asset performance, minimise customer impacts and drive continuous improvement. This role is ideal for a technically minded professional with a background in engineering, science, utilities or wastewater operations who enjoys solving real-world operational challenges using data. 

Responsibilities:  

• Analyse operational and customer data to identify trends, improve network performance and minimise customer impacts. 

• Build and maintain dashboards, reports and data solutions that provide real-time operational insights. 

• Monitor performance across water and wastewater operations, developing recommendations to drive continuous improvement. 

• Partner with operational teams and delivery partners to optimise asset performance and develop predictive maintenance initiatives. 

• Support and enhance Customer Hub technologies, including SCADA, IoT, GIS and advanced analytics platforms. 

• Provide data-driven insights and subject matter expertise to support operational decision-making, business initiatives and customer outcomes. 

About You  

• Experience in water, wastewater, utilities, energy or another operationally focused environment. 

• Strong data analysis skills, with experience using tools such as SQL, Python, dashboards and reporting platforms. 

• The ability to translate complex operational data into practical insights and improvement opportunities. 

• Experience working with operational, asset management, SCADA, IoT or similar technology environments. 

• A collaborative approach, with strong communication and stakeholder engagement skills. 

• Bring a natural curiosity and passion to make a real difference, helping us protect our environment and deliver safe, reliable water to our customers. 

• A degree in Engineering, Science, Mathematics, Computer Science or a related discipline, and/or 3+ years' experience in a data analytics, data engineering or operational role. 

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Applications close Friday 20th November at 11.59 AEST  

We support you throughout the application process and can provide adjustments where required. For more information, please contact Ranya Kumar, Talent Acquisition Partner at [email protected]  

Please refer to the JOB PROFILE for full role accountabilities.  

Dive into Our Great Benefits:   

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.   

• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.   

• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.   

• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.   

• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.   

• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.   

• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.   

• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.   

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.