Operational Excellence Specialist

This is a 12 Month Fixed Term Salaried Contract.

About the team:
The Reliability and Operational Excellence team is at the forefront of driving a high-reliability culture across IT. We lead the development and implementation of the High Reliability Organisation (HRO) program, fostering a proactive, resilient, and learning-oriented environment. Our team partners closely with stakeholders across IT and business units to play a key role in enabling teams to solve complex problems, reduce risk, and deliver reliable services that support the Bank’s critical operations.
The RBA is seeking a values-driven Operational Excellence Specialist to help embed High Reliability Organisation (HRO) principles and continuous improvement practices across the IT department. This role supports stronger operational performance, service reliability, and risk management. The successful candidate will lead training and facilitation of Practical Problem Solving using methods such as Kepner-Tregoe (KT), A3 Thinking, and DMAIC, while working with teams to identify and deliver initiatives that improve outcomes and employee experience. This is a great opportunity to contribute to the Bank’s strategic transformation and help build a resilient, high-performing IT environment.
About the role

• Champion the development of a high-reliability, Open and Dynamic culture by fostering learning, accountability, and proactive problem prevention across the IT department.

• Support the rollout and integration of High Reliability Organisation (HRO) principles to build a culture of operational discipline and resilience.

• Facilitate and deliver training in Practical Problem Solving using methodologies such as KT, A3, DMAIC, 8D.

• Collaborate with stakeholders to identify, scope, and implement initiatives that improve service reliability, reduce risk, and enhance performance.

About you

• You bring proven experience in Lean Six Sigma, ITIL, and structured problem-solving methodologies such as KT, A3, and DMAIC.

• You have a strong understanding of IT operations, ideally within banking or financial services, and are comfortable navigating complex systems and environments.

• You’re passionate about building a high-reliability, open and dynamic culture that encourages learning, collaboration, and continuous improvement.

• You’re confident facilitating workshops, coaching teams, and engaging stakeholders at all levels to drive meaningful change.

• You’re skilled in using tools like Jira and Power BI to analyse data, track progress, and communicate insights that support operational excellence.

• You use data and statistical analysis to inform decisions, uncover root causes, and identify opportunities for improvement with clarity and precision.

Qualifications

• Tertiary qualification in a relevant field such as Business, IT, Engineering, or Operations Management.

• Certification in Lean Six Sigma (Black Belt or higher preferred).

• ITIL Foundation certification (or higher) is highly desirable.

• Formal training or certification in structured problem-solving methodologies (e.g. Kepner-Tregoe, DMAIC, A3 Thinking).

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.

Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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