Operational Risk Manager

Empower Australia’s Payments Future with Cuscal 

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future. 

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive. 

Forward with Cuscal. 

We are looking for a Manager, Operational Risk to join our 2nd Line Group Risk and Compliance Team! 

This is a highly visible role in the business and will be responsible for the operational oversight of Operational Risk across five key areas: 

1) Framework Development 

• Implement and own the Operational Risk Management Framework in line with the Cuscal’s regulatory requirements (e.g. APRA’s CPS 230), industry best practices and operating environment in line with three lines of defence  
• Ensure line 2 risk management capability is built and sustained to review, challenge, oversight and assurance reinforcing line 1 accountability with the business owners 
• Develop and maintain comprehensive operational risk metrics, policies, and procedures. 

2) Risk Transformation 

• Play a crucial role as the Operational Risk SME to ensure that the risk framework design is fit for purpose and suitable to Cuscal’s business and operational environment and ways of working.  
• This would involve looking at the end-to-end risk value chain and transform how we manage risks across 3LoD from a people, process and technology perspective 

3) Business Risk Advisory 

• Review and challenge risk/RiC assessments, adequacy and effectiveness of risk mitigation strategies, controls, and action plans implemented by 1st line teams.  
• Critically assess incidents, breaches, and near misses to identify systemic issues and recommend appropriate remediation actions. 
• Ensure the continuous improvement of risk management practices by engaging with business units to provide constructive feedback and challenge assumptions.  
• Act as a trusted advisor to senior leadership and business units on operational risk matters, including emerging risks, regulatory changes, and industry trends. 
• Drive education and training programs to elevate operational risk awareness and capabilities across the organisation.  
• Collaborate with product, client, and technology teams to ensure operational risk considerations are integrated into new initiatives, system changes, and major projects. 

4) Oversight and Monitoring 

• Oversee the implementation of key risk indicators (KRIs), risk control metrics, and performance dashboards to monitor our operational risk exposure on an ongoing basis.  
• Prepare data driven risk reports for executive committees, providing clear and actionable insights into key operational risks, trends, and emerging issues. 
• Oversee incident and issue management and remediation, including timely escalation, root cause analysis, and lessons learned. 

5) Risk Governance 

• Oversee, monitor and maintain standards/processes to ensure risk system integrity   
• Develop Operational risk reporting to relevant committee forums, ensuring risk information is data driven, comprehensive, accurate, and insightful. 
• Work closely with internal audit and compliance functions to ensure a coordinated approach to risk management and control assurance.  
• Maintain and update risk governance documents, including terms of reference for committees and support risk committees as required. 

What you’ll bring 

You’re a strategic thinker with the ability to see the bigger picture, with a passion for delivering exceptional service. You thrive in a fast-paced environment and are driven to contribute to a dynamic team. 

To succeed in this role, you’ll have: 

• 7+ years of experience in Operational Risk management within the finance and banking industry  
• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements 
• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the implementation of effective risk and compliance management frameworks, risk in change assessments and a sound knowledge of APRA prudential standards.    
• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   
• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   
• Proficient in executing change management activities 

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.  

You’ll innovate alongside skilled, smart, connected teams. 

And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. 

• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’ 

• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. 

Join us and reimagine the future 

Ready to make an impact? Click APPLY to join Cuscal’s Procurement and Vendor Management team today. 

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.