Job Description Summary
Join Novartis in going beyond innovative science to make a real impact on the lives of people living with diseases. As Operations Associate, you will be part of our passionate Business Excellence & Execution team based in Macquarie Park, Sydney. This is a 12months contract position.
As a TA Operations Associate, you will collaborate closely with our Therapy Areas teams and play a key role in creating a smooth and proactive interaction with customers, so Novartis becomes the best company to work with especially in the operations and events space.
Job Description
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Communicate effectively, providing proactive and transparent support to customers, both internal and external. Coupled with demonstrating influencing, collaboration, and relationship-building skills to meet customers' specific needs.
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Independently handle complex administrative, planning, and organisational tasks, including strategic planning and operations partnership.
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Bring innovative and creative ideas to enhance customer and patient experiences.
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Maintain a curious mindset, continuously learning and challenging existing processes and people.
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Manage and coordinate administrative projects, taking ownership to achieve the best outcomes for patients and customers.
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Collaborate with internal business functions and external customers, providing guidance on operational best practices and make decisions with integrity and adhere to compliance processes.
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Plan and execute commercial/medical meetings, ensuring compliance with current standards.
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Manage IGM and CLM responsibilities, maintaining accountability and compliance. Accurately update Customer Relationship Management System (CRM) with meeting details.
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Handle HCO & HCP sponsorships effectively.
About you:
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Minimum of 2 years of experience working in a professional organisation in a coordinator capacity.
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A proactive approach and a strong drive to solve problems and provide regular updates to stakeholders.
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Exceptional planning and organisational skills and ability to prioritise tasks based on customer requirements and organisational objectives.
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Experience in collaborating and innovating across different functions and with external stakeholders with a curious mindset that challenges the status quo.
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Enthusiasm for reviewing processes, policies, and systems to identify areas for improvement and taking action to establish new ways of working.
Skills Desired
Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm
