This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
The Role
We are seeking a proactive and solutions‑focused Operations Co-Ordinator to deliver exceptional customer service and operational support within our Technical Services team at Baxter. You will play a critical part in ensuring service excellence by acting as the primary point of contact for service enquiries and complaints, while supporting field service and repair teams through accurate, compliant, and efficient operations.
Reporting to the Senior Manager, Technical Services, you will bring a strong customer service approach with a proven ability to solve problems effectively, supported by excellent organisational skills and a high level of attention to detail to ensure data accuracy.
This is an excellent opportunity for an experienced service operations professional looking to make a significant impact on service performance and customer experience.
Key Responsibilities
Manage Customer Operations’ Shared Inbox & Phone enquiries, ensuring customer satisfaction in all interactions
Open and close service requests, providing reports to maintain the integrity of work orders and ensure timely closure
Log complaints, coordinate warranties, and update ERP systems
Manage service contracts within JDE, including billing, work order creation, and PM management
Maintain relevant dashboards and coordinate execution with in-house and third-party technicians
Complete weekly invoicing of service jobs and issue credits promptly
Lead and engage in key initiatives, contributing to business projects focused on transformation and continuous improvement
Develop and maintain relationships to ensure business flow and meet important metrics
Prepare service or benchmark reports by collecting and analyzing service data
Assist the Manager with quotations for installation, maintenance, and service repair works in line with customer contracts
Collaborate cross-functionally with Clinical and Sales teams to achieve business objectives
Serve as the subject-matter expert for Customer Operations processes and systems, providing guidance and support to the team.
Key Requirements
Prior experience in a within the Medical/Healthcare Industry is highly regarded
Strong organization and coordination skills with the ability to multi-task and meet deadlines
Excellent telephone manner and interpersonal skills
Highly effective communication and time-management skills
Proactive with independent working skills
Superior problem-solving and multi-tasking abilities
Ability to prioritize and use sound judgement to meet tight deadlines and achieve targets
Intermediate to advanced skills in Microsoft Word, Excel, and PowerPoint
Experience with Oracle/JDE Edwards, SAP, ARIBA/COUPA & Outlook is desirable
Ability to build and sustain internal and external relationships
Solid reporting skills and exceptional attention to detail.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
