Coordinates daily last-mile delivery schedules, truck collections, workforce planning, shipment tracking, compliance records, training, safety requirements, supplier documentation, invoicing support, and operational reporting. The role supports continuous improvement, standard operating procedures, service expansion, and communication among logistics managers, supervisors, transport providers, labour partners, and customer control teams.
Position Purpose
The Operations Manager – Last Mile provides operational planning, scheduling, administrative and coordination support to ensure the efficient delivery of Last Mile services.
Working closely with the Project Lead, Logistics Manager, VAD Supervisors and wider management team, the role is responsible for coordinating daily operational activities, maintaining accurate shipment and compliance records, supporting workforce planning, and facilitating communication between internal teams, and service partners.
The position will play an important role in supporting the development, expansion and continuous improvement of Last Mile services, both locally and nationally, ensuring operational processes are consistently applied and service expectations are achieved.
Key Responsibilities
1. Operational Planning & Coordination
- Coordinate daily delivery schedules, resource requirements and operational planning activities.
- Manage and maintain the AWS Shipment Planning Report, ensuring shipment status, milestones and delivery requirements are accurately recorded.
- Coordinate truck collections from ISH and delivery bookings into designated data centres.
- Monitor shipment progress, delivery milestones and operational exceptions, escalating delays or issues to the appropriate manager.
- Maintain accurate shipment records, operational documentation and associated reporting.
- Update and maintain operational systems, including Smartsheet and Amazon Pulse.
- Support daily communication between Logistics Managers, VAD Supervisors, and service partners.
2. Management & Workforce Support
- Work collaboratively with the Logistics Manager and VAD Supervisors to coordinate workforce planning, resource allocation and daily operational requirements.
- Support recruitment activities, including candidate coordination, onboarding, induction and training arrangements for Last Mile personnel.
- Assist managers in identifying workforce requirements, capability gaps and opportunities to improve resource utilisation.
- Coordinate training schedules, competency records and ongoing development activities.
- Support managers with the development and implementation of operational procedures, work instructions and performance initiatives.
3. Safety, Quality & Compliance
- Coordinate OH&S, QAM and QHSC requirements relevant to Last Mile operations.
- Arrange and coordinate site surveys, ensuring findings, associated records and follow-up actions are documented and tracked.
- Maintain compliance documentation, operational registers and required safety records.
- Support the implementation and communication of safety procedures, quality standards and operational requirements.
- Assist managers with the monitoring and close-out of corrective actions, incidents and identified operational risks.
- Ensure required training, inductions and compliance documentation are maintained and readily accessible.
4. Operational Development & Continuous Improvement
- Work with the Logistics Manager and wider management team to support the development and expansion of Last Mile services locally and nationally.
- Identify opportunities to improve scheduling, resource utilisation, service delivery and operational efficiency.
- Assist with developing and maintaining standard operating procedures, process documentation and operational reporting.
- Support the rollout of consistent operating practices across locations as the Last Mile network expands.
5. Administration, Reporting & Financial Support
- Create, maintain and manage TMF files and associated shipment documentation.
- Maintain key operational milestones and ensure outstanding actions are followed up.
- Assist with invoicing, supplier cost reconciliation and verification of completed deliveries.
- Track completed deliveries and identify outstanding proof of delivery, documentation or billing requirements.
- Assist with operational reporting, cost tracking and the preparation of management information.
- Maintain accurate records to support operational accountability, customer reporting and financial reconciliation.
Key Working Relationships
The Operations Manager will work closely with:
- Project Lead.
- Logistics Manager – Last Mile
- VAD Supervisors and operational personnel
- National and Branch Management
- External transport providers and labour partners
- Customer Control Tower.
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