We are the Australian operation of Stewart Title Limited, a leading provider of
title insurance. As one of the largest residential and commercial title insurers in the world,
Stewart Title specializes in providing our clients with exceptional service, deep expertise and
innovative solutions to help close their real estate transactions with peace of mind.
Job Description
Job Summary
An Operations Manager with our Operations Department in Sydney is responsible for managing the customer service department, development and annual review of strategic plans for Customer Service, Operations, Product Development and IT.
Job Responsibilities
- Manage customer service department
- Co-ordinate IT and telephone Infrastructure
- Assist recruitment and training of Customer Service Staff
- Implement and maintain procedures to ensure Customer Service Department operates efficiently
- Develop and implement strategies to improve service delivery
- Development and annual review of strategic plans for Customer Service, Operations, Product Development and IT
- Co-ordinate marketing, publications and promotional items with the Manager Business Development & Marketing Director
- Report to General Manager on a monthly basis on all areas of responsibility
- Co-ordinate Product Development including STEPS, Website and any other Stewart systems
- Prepare, test, and audit the Business Continuity Plan, Pandemic Plan and Disaster Recovery
- Management of operational requirements for office space throughout Australia
- Participate & minute in Senior Management meetings reporting to Management team on areas of responsibility
- Correlate KPI data for BD, Underwriting and Claims
- Develop claims activity reports/graphs from claims payment data
- Review and manage the Operations and Customer Service manuals
- Other duties as required or assigned.
Qualifications
- 5+ years’ experience in a progressively responsible management experience in business administration or related field
- Proven experience in management and leadership role.
- Interpersonal skills combined with strong oral and written communication skills.
- Ability to present and inspire at an executive level.
- Strong interpersonal skills at all levels and types of clients and stakeholders.
- Ability to build relationships and skillful in collaborating between interdepartmental personnel.
- Strong analytical and problem-solving skills to plan, implement, and evaluate.
- Ability to independently plan and prioritize multiple projects with attention to detail and work collaboratively across functional areas.
- Ability to manage business processes and troubleshoot issues that may arise.
- Attention to details and organizational skills to prioritize and multi-task.
- Demonstrated ability and knowledge of various software packages, particularly Microsoft Excel, Word, PowerPoint,
Privacy: Your privacy is important to us. We consider and define Personal Information as any data relating to an individual, whether it relates to his or her private, professional or public life. It can be anything from a name, a photo, an email address, bank details or posts on social media. We only collect, store, use and disclose Personal Information from prospective and current employees for legitimate employment, legal, and business purposes. You can learn more about how we handle and process your personal information in relation to our recruitment process by making a request to our Human Resources department.
Thank you to all applicants for your interest. Please note, only those that are under consideration will be contacted.
