YOUR TITLE: Order Administration Support (Bilingual Korean/English)
Job Location: Hybrid - Perth or Hybrid Chatswood - Sydney
Our Department: Corporate
Are you bilingual in Korean and English and wanting to work in a global team for a tech organisation that is renowned for our outstanding company culture?
What You Will Do :
We are seeking a dedicated and skilled Order Administration Support to join our dynamic and global Trimble shared services team for supporting APAC business divisions, specifically Korean speaking. In this position, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating complex internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.
Job Responsibilities:
Customer Data Management: Help manage the creation, maintenance, and accuracy of customer master records in our database. This includes capturing and revising relevant information such as contact details, billing and shipping addresses, and other pertinent data to ensure information is up-to-date.
Data Validation: Identify and rectify discrepancies, inconsistencies or duplications in the system.
Process Improvement: Make recommendations to team leadership where there are inefficiencies or opportunities for possible improvements to existing data validation processes.
Collaboration: Work with cross-functional teams, including sales, marketing, finance, and customer service to gather and validate customer information. Communicate and interact both professionally and effectively to resolve data-related issues and provide support when required.
Compliance: Ensure compliance with company policies and procedures, as well as localization requirements when applicable, related to customer data and data privacy.
Escalation: Escalate unresolved or complex cases to team leadership for assistance.
Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and contributing to a positive overall customer experience.
Complex Merge Cases: Analyze & make decisions about whether or not to merge accounts in complex situations. Work to get appropriate approvals and process the merges when appropriate, or offer alternative solutions so there is a positive outcome for the customer.
System Enhancements: Actively participate in system enhancement projects and initiatives related to customer master data management, including testing and providing feedback as necessary.
What Skills & Experience You Should Bring
Fluent in Korean & English (reading, writing & speaking)
Strong familiarity with and understanding of Japanese culture
High level of integrity and commitment to maintaining data confidentiality
Some experience in customer data management or a similar role, preferably in a large-scale organization, with strong customer service and data entry experience is highly preferred.
Some experience using customer relationship management (CRM) systems and other data management tools is highly preferred.
Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
Strong attention to detail and ability to handle large volumes of data accurately
Advanced problem-solving and trouble-shooting capabilities
Analytical mindset with the ability to identify data patterns and trends
Demonstrated strong organizational skills and the ability to prioritize tasks effectively
Adaptability: Willingness to adapt to changing business needs and a fast-paced environment.
Information About Your Location
You can work from either our office (hybrid) in Perth 6018, Western Australia or our office (hybrid) Chatswood, Sydney. Enjoy our outstanding family healthcare coverage and access to our Employee Stock Purchase Plan (ESPP). Work in a fun and collaborative environment in a company who wins awards for our outstanding company culture.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
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