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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Engineering and Project Management Manag
Your role and responsibilities
In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.
The work model for the role is: Hybrid #LI-hybrid
You will be mainly accountable for:
Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.
Qualifications for the role
Sound knowledge of SAP order processing & invoice generation
Experience with C-FIN, Master Data Governance knowledge preferred
Sound working knowledge in Excel
All-rounder with keen to learn & support wider project & sales teams
Excellent communication skills
Professional TAFE / Degree qualifications or minimun 10 years of industry experience in relevant role.
More about us
ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart, and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring, and sensing devices, switchgear, modular substation packages, and related services.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
