Organisational Change Manager

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

We are seeking an experienced Organisational Change Manager to join a major BSS/OSS transformation program within a leading telecommunications environment. This role will play a critical part in driving business readiness, stakeholder engagement, adoption, and successful delivery outcomes across a large-scale transformation initiative.

This is an exciting opportunity to work on a complex enterprise-wide program impacting systems, processes, and ways of working across multiple business units.

• Lead end-to-end organisational change activities across the BSS/OSS transformation program
• Develop and execute change management strategies, plans, and business readiness activities
• Conduct stakeholder impact assessments and manage change risks and mitigation plans
• Drive stakeholder engagement across business and technology teams
• Develop communication, training, and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions, and business engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs, and business stakeholders
• Support transition planning, operational readiness, and embedding of new ways of working
• Track change adoption metrics and provide regular reporting to program leadership

• Proven experience as an Organisational Change Manager on large-scale transformation programs
• Strong experience within Telecommunications, ideally across BSS/OSS environments
• Demonstrated experience managing change for technology-enabled transformation initiatives
• Experience with CRM, Billing, Ordering, Provisioning, Network, or Customer Operations transformation programs desirable
• Prosci, ADKAR, or other change management certifications
• Experience working across both business and technology delivery teams
• Excellent stakeholder management and communication skills
• Experience working within complex enterprise environments with multiple stakeholders
• Strong business readiness, communications, and training capability
• Ability to operate in fast-paced, evolving delivery environments

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks