As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Site Reliability Engineer
Location(s): Remote Ontario, British Columbia
Get To Know Us:
SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.
SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.
Be part of a global team that ensures the performance, scalability, and reliability of critical cloud-based applications. As part of the Global Investor and Distribution Solutions (GIDS) Platform Services team, you’ll play a key role in keeping our systems running smoothly and efficiently—while helping shape the future of our platform.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
- Your Future: RRSP Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C Learning Institute
- Extra Perks: Discounts on fitness clubs, travel and more!
- Wide-Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
What You Will Get To Do:
- Collaborate with global teams as part of a follow-the-sun support model.
- Respond to, troubleshoot, and resolve Level 2 application incidents.
- Ensure critical applications are effectively monitored using tools like Prometheus and Grafana.
- Create and maintain dashboards and alerts to enhance visibility into application health.
- Define, implement, and track key SRE metrics (SLOs, SLIs, error budgets).
- Partner with development teams to improve application reliability and resilience.
- Analyze incident trends and recommend improvements to reduce recurrence.
- Automate repetitive support tasks to improve efficiency.
- Participate in post-incident reviews and drive reliability initiatives.
- Perform infrastructure and application patching as part of regular maintenance cycles.
- Support security vulnerability remediation efforts across both infrastructure and application layers.
What You Will Bring:
- Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field.
- 5+ years of experience for senior roles; fresh graduates welcome for junior roles.
- Proficiency in one or more programming languages, preferably Java, JavaScript or Python.
- Proven ability to troubleshoot complex systems.
- Skilled in debugging, code optimization, and automation.
- Experience with relational databases and data analysis.
- Experience working in Site Reliable Engineer (SRE) roles or incident response environments.
- Hands-on experience with cloud infrastructure, preferably AWS.
- Familiarity with observability tools such as Grafana, ELK Stack, or similar.
- Experience deploying and managing applications on Kubernetes platforms.
- Strong skills in analyzing and troubleshooting issues in large-scale, distributed systems.
- Familiarity with PostgreSQL and its performance tuning, monitoring, and troubleshooting.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: [email protected]. No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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