Partner Relationships Associate
Sydney CBD Office (4 days in the office, 1 day from home)
Ebury is seeking a proactive and detail-oriented Partner Relationships Associate to join the dynamic Programme Manager team in our Sydney office. The team manages our white label partners (Programme Managers) and is one of the fastest growing parts of the business globally. This role is pivotal in establishing and maintaining robust communication channels with partners and key stakeholders within internal support teams.
Key Responsibilities:
- Establish and Maintain Relationships: Develop and nurture strong relationships with our white label partners (Programme Managers) to facilitate successful onboarding of end clients and sustained engagement.
- Liaison Role: Act as the main point of contact between external partners and Ebury’s internal teams, including onboarding, compliance, and operations, to ensure alignment and effective communication.
- Onboarding Support: Coordinate the onboarding process for new partners, ensuring that all necessary documentation and compliance requirements are met promptly and accurately.
- Ongoing Support: Provide continuous support to our partners, addressing any queries or issues related to compliance, operational processes, or system functionalities.
- Process Improvement: Identify areas for improvement within the partner relationship management process, making recommendations to enhance efficiency and partner satisfaction.
Experience/Requirements:
- Experience: Bachelor Degree level education preferred. Previous experience in a relationship management or client-facing role (within the financial services sector ideal, but not a necessity)
- Knowledge: Strong understanding of compliance and operational processes, with a keen grasp of how these apply in real-world scenarios.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with a proactive approach to addressing partner needs and challenges.
- Team Player: Ability to work collaboratively in a team environment and effectively liaise across various departments.
- Attention to Detail: High level of accuracy and attention to detail in all aspects of work.
If you are a highly motivated individual, who’s passionate about building strong partner relationships and keen to be part of a fast-growing team, we invite you to apply for this exciting opportunity!
To apply, please send your CV detailing your relevant experience.
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
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