Partner Success Manager

Position Overview

The Partner Success Manager guides the transformation of our reseller channel to deliver world-class customer success practices and services. You will manage the relationship with our strategic partners by being attentive to their immediate needs in driving new service offerings and customer success motions and providing structured programs to help them achieve their goals.

We are a global team of Partner Success Managers, and you will be reporting to the Senior Manager of Partner Success as part of the global Partner Success Organization in Global Channel Sales. As you will cover multiple countries and partner types, you will work in a hybrid role, and traveling will be a requirement as partners need direct and personal attention.

Responsibilities

• We assess, develop, document, and track a detailed annual Customer Success (CS) strategic development plan in collaboration with the partner leadership and partner teams to lead customer success organizational transformation for at scale & large customers

• We help Partners Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best Return on investment within the shortest timeframe

• We take the lead on defining governance plans, establishing teaming agreements, non-disclosure agreements, and partner contracts

• We consult our Partners in developing a strategic roadmap/Customer Success Plan for their strategic customers to ensure the successful and broad adoption of Autodesk solutions

• We are monitoring partner capacity models and advise partner on development opportunities with applying Autodesk Accelerators

• We also monitor program effectiveness with Partners and with our Partner’s Customers and make recommendations for change

• We lead coordinated business reviews with our strategic partners and coordinate with assigned Autodesk team members to assure there is agreement on outcomes and transparency on the progress

• We deliver a quarterly in-depth partner CS practices and services progress report and hold Quarterly Business Reviews

Minimum Qualifications

• You have at least 5+ years’ experience in Partner Management or Customer Success and experience working with C-Level staff as this is a very strategic and influential role

• We need somebody with experience conducting quarterly business reviews, detailing adoption and progress and share new business ideas and plans with partners

• You displayed the ability to keep people accountable to deliver

• You have shown Project Management capability in you past roles

• You are fluent and negotiation proof in English (Any other language is a welcome addition)

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About Autodesk
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When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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