Payment Operations Specialist

Company Description

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

Job Description

At Shift, we are building a dynamic and agile payments operations team that will play a pivotal role in driving the efficiency, security, and growth of our payment functions. As a Payments Operations Specialist, you will have the opportunity to help shape and streamline our payments processes while ensuring compliance with industry standards and regulations. Your work will directly contribute to the success of our organisation as we build a robust payments infrastructure in a fast-paced and evolving environment.

What you'll do

• Own and enforce effective change management for all payments-related processes, including financial crime prevention, integrity validations, and reporting.
• Maintain a well-governed process directory to enhance operational efficiency.
• Ensure compliance with payments industry SLAs, as well as adherence to AML/CTF reporting obligations.
• Be accountable for the execution of operational risk controls and ensuring robust compliance with regulatory standards.
• Oversee the timely execution of manual payments processes and ensure accurate end-of-day processes, including payment settlements.
• Resolve or escalate payments-related incidents in collaboration with the Payments Delivery Team.
• Implement and manage operational controls to ensure strict adherence to industry regulations, focusing on AML/CTF and broader compliance requirements.
• Assess incidents swiftly, apply structured problem-solving techniques, and escalate issues when necessary to ensure minimal disruption.
• Communicate process changes clearly and effectively, ensuring smooth transitions with a focus on maintaining accuracy and regulatory compliance.
• Establish and maintain rigorous controls to ensure precision and accuracy in all operational processes.

Qualifications

What you'll bring:

• Proven experience in payments operations or a similar role, with a solid understanding of financial crime prevention, AML/CTF reporting, and operational risk controls.
• Strong knowledge of payments industry SLAs, regulations, and compliance requirements.
• Experience managing manual payments processes and ensuring payment settlements are accurate and timely.
• Exceptional problem-solving and escalation abilities to address operational challenges effectively.
• A collaborative mindset, working closely with cross-functional teams to define and shape a new payments function.
• Experience in a fast-paced, evolving environment with a focus on efficiency and compliance.

Additional Information

Key benefits: 

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones. 

• Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you. 

• Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities 

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