Payments Application Reliability Operations, AVP

Who we are looking for

You are an experienced application support resource who has relevant exposure and hands on experience supporting applications in the Payments domain. You will be an individual who has a proven record on reducing work through automation, designing and implementing the right monitoring for the right tasks and ensuring stability and permanent closure of incidents. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and have a good knowledge of understanding and mitigating technology risks supporting in large enterprise environment.

What you will be responsible for

• Actively attain SME level knowledge and understanding of business processes and flows via in-depth analysis of workflows and Standard Operating Procedures
• Attend problem calls and deep dive sessions in order to uncover RCA of incidents
• Be a conduit to the payments business and clearly understand their requirements
• Collaborate across the enterprise to coordinate issues which can require assistance from multiple teams
• Clearly and concisely communicate defects and expected results to IT and Business and Senior Stakeholders
• Assess business impact of all identified defects and recommend prioritization
• Actively participate in operational readiness activities including planning, training and documentation
• Build meaningful and effective relationships with business, project and IT teams across the organization
• Think outside the box to identify and recommend opportunities to improve operational workflows through technology
• Hands on support for State Street’s Payments infrastructure e.g. SWIFT, RITS, CHATS, FEDWire, CHIPS etc.

What we value

These skills will help you succeed in this role

• Exceptional operational and IT knowledge and understanding of the global payments infrastructure including SWIFT (MT, ISO20022), RITS, CHATS etc.
• Understanding of liquidity management principles and processes as it relates to global payment settlement systems and correspondent banking models
• experience with monitoring tools like splunk, Dynatrcae and grafana is preferable
• Proven ability to influence courageously at all level, excellent interpersonal and communication skills
• Excellent problem solving and analytical skills, attention to detail and organization
• Self-starter with an aptitude to troubleshoot and learn independently
• Extensive hands-on experience supporting Payments applications and users and able to prioritize efficiently with competing priorities and diverse stakeholders

Education & Preferred Qualifications

• University degree in Business, Accounting, Finance,  Information Technology or relevant professional experience
• 5+ years experience in the payments industry, managing testing/implementation activities for large scale enterprise projects with diverse stakeholders
• You can demonstrate in-depth knowledge of payments infrastructure

State Street's Speak Up Line