People and Culture Manager

A bit about us

Sendle builds shipping that is good for the world. We help small businesses thrive by making parcel delivery simple, reliable, and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. 

In the last few years, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US and Canada.  We’ve also launched major partnerships with Vestiaire Collective, eBay, Shopify and, Etsy too! 

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

A bit about the role

We’re looking for an outstanding People person to hit the ground running on HR business partnership, compliance, employee experience, and employee relations initiatives for our global team.

As we continue to grow as a global team, your purpose is to improve and ensure organizational compliance with global HR regulations, support People Business Partnering initiatives, and assist in Employee Experience and Employee Relations efforts.

As a key People & Culture team member, you’ll contribute to operational activities, programs, and projects that make Sendle a place where people can do their best work.

What you’ll do

• Ensuring compliance with employment laws and regulations 
• Mitigating legal risks by staying updated on compliance standards
• Acting as a subject matter expert and trusted advisor to managers on People and compliance-related inquiries
• Fostering positive employee relations and resolving conflicts effectively
• Contributing to talent management initiatives to attract and retain top talent
• Serving as a point of contact for HRBP and ER inquiries
• Supporting and upholding a positive, inclusive, and 5H-aligned work environment
• Analyzing employee surveys and feedback mechanisms

What you'll need

You are an expert in global HR compliance and People operations with exceptional analytical skills. You are adept at navigating complex systems and encouraging the support of your stakeholders to tackle compliance challenges together.

In addition, you are someone with:

• Deep expertise in HR compliance regulations and global People & Culture management, with the ability to interpret complex regulations accurately and align initiatives with organizational goals.

• Strong analytical and problem-solving skills for data-driven decision-making and addressing People-related challenges.

• Proficiency in HRIS, PEO, and payroll systems, with experience in technical collaboration for troubleshooting and software upgrades.

• Excellent communication and organizational skills to convey policies clearly, prioritize projects, and manage multiple requests.

• Resilience, adaptability, and self-motivation, along with a strong sense of accountability and autonomy.

• A collaborative mindset for cross-functional teamwork and mentoring junior team members in compliance matters.

• Meticulous attention to detail and a focus on process improvement to enhance compliance efficiency.

• Active engagement in professional P&C networks to stay current with industry best practices.

You must also have:

• 10 years of progressive experience in HR/People & Culture teams, preferably with global exposure to business partnering, employee relations, and compliance activities

What we’re offering

• The chance to work with a creative team in a supportive environment
• A personal development budget
• You are able to create your own work environment, connecting to a remote team from anywhere in Australia
• EAP access for you and your immediate family, because we care about your wellbeing
• Options through participation in Sendle’s ESOP

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble - We put others first. We embrace and seek feedback from others.

• Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.

• Happy - We enjoy the journey. We are optimistic and find opportunities in all things.

• Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.

• High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it.

Legally, we need you to know this: 

We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require accommodations due to a disability to participate in the application or interview process, please get in touch with our team at [email protected] to discuss your needs.

But it’s important to us that you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable, we’re excited to hear from you.

Interested in knowing more? Check us out on our Careers Page, Being Carbon Neutral, and LinkedIn.

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