Location: Sydney
Type: 15 month Fixed-Term Contract, full time
Hybrid role, Happy to talk flexible working
The opportunity
We have a rare opportunity to join the People team to cover Parental Leave, as a People Operations Lead.
Reporting to the Head of People Planning & Operations, you will manage the relationship with the People Delivery team in the Global Shared Service Center (GSSC) and Australian Pacific region team, ensuring high-quality employee experience and service delivery in a fast-paced business environment. You will collaborate with stakeholders to ensure knowledge management is aligned to our framework, promotes self-service and customer focused approaches.
Your new role
Key responsibilities will include:
Understand and appreciate factors contributing to a great Employee Experience and bridge service gaps within the GSSC and region.
Leading projects to enhance process system and efficiency, using data insights for continuous improvement.
Facilitating and hands-on support to review and update knowledge management with region Service Owners
Working with stakeholders to ensure system accuracy of data and service.
Manage relationships with internal and external stakeholders effectively on all operational aspects.
Act as a Workday super user, managing escalated enquiries and building continuous improvement action plans.
About you
To be successful in this role you will have experience working collaboratively with border less partners, fostering a one team approach across the end-to-end employee experience. You will have a detailed knowledge of best practice HR processes and practices with a real focus on self-service, automation and simplicity. Additionally you will have a background in managing projects and change with people, systems and process redesign with the customer in mind.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Analytical Thinking, Business Management, Communication, Critical Thinking, Human Resource Management, Human Resources Policies, Intentional collaboration, Managing performance, Negotiation, Performance Management (PM), Presenting with Impact, Process Improvements, Risk Management, Stakeholder Management, Talent ManagementApplication Close Date: 14/07/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Top Skills
QBE Insurance Sydney, New South Wales, AUS Office
388 George Street, Sydney, New South Wales, Australia, 2000
