People Services & Projects Lead - Support Services Global Support Centre

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ABOUT US

Born in Australia, loved around the world. 
 
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
 
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
 

ABOUT THE ROLE

In this newly created role, our People Services & Projects Lead will play a key role in shaping a seamless, consistent and digitally enabled people experience across Cotton On.

You’ll lead the evolution of our People Services model—designing and embedding smarter, simpler and more intuitive ways for our teams to access support. A big part of this is leveraging our HRIS / HCM platforms and digital tools to enable self-service, reduce friction, and create scalable solutions that support our global workforce.

You’ll partner closely across the People team, Technology and key business stakeholders to optimise systems, streamline processes and uplift service delivery. From improving how we use our people systems, to rolling out new tools and driving adoption, you’ll ensure our people experience is efficient, connected and future-ready.

This role blends service design, systems thinking and project delivery—with the opportunity to make a real impact on how our people interact with HR every day.

WHAT YOU’LL BE RESPONSIBLE FOR

• Leading the evolution of our People Services model, with a strong focus on digital enablement and self-service

• Driving optimisation and continuous improvement of our HRIS / HCM systems to enhance usability, functionality and employee experience

• Designing and embedding intuitive self-service solutions (e.g. knowledge hubs, workflows, automation, case management tools)

• Partnering with Technology and vendors to deliver system enhancements, upgrades and new capabilities

• Identifying opportunities to streamline and automate manual processes, improving efficiency and consistency across the People team

• Leading end-to-end people projects, from discovery and design through to delivery and adoption

• Using data, insights and user feedback to inform decisions and continuously improve service delivery

• Driving strong change management and adoption, ensuring tools and processes are well understood and used effectively

WHAT YOU’LL BRING

• Experience in People Services, HR Operations, or Service Delivery, ideally within a complex or global environment

• Strong hands-on experience with HRIS / HCM platforms (e.g. Workday, SuccessFactors, Oracle, or similar), including system optimisation and implementation

• Proven ability to leverage technology and digitisation to improve employee experience and drive self-service adoption

• Experience designing and implementing end-to-end service solutions, including workflows, automation and case management

• Strong project delivery experience, with the ability to balance strategic thinking and execution

• A data-led mindset, with confidence using insights to identify opportunities and measure impact

• Highly collaborative, with the ability to partner across People, Technology and business teams

• A passion for simplicity, continuous improvement and creating great user experiences

BENEFITS
 

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!
 
 
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. 
 
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
 
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
 
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.