PeopleSoft Support Administrator

Company Description

• Join a team of experts, and be a part of our collaborative culture 
• We value flexibility, and give our people choices to balance work-life commitments 
• Our modern offices are centrally located, with an onsite gym 

 Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empowered to create better products and services.  

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options and freedoms. See the direct impact you make delivering support and financial security with care and expertise.  

Grow beyond expectations with diverse roles, global connections and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally-enabled leading insurer. 

Job Description

Please note this position is a 12 month Fixed Term contract.

As part of the Finance Systems team, you'll be joining a group of experts responsible for accounting, control, and financial reporting for all Australian and New Zealand entities within the group. You'll collaborate with various teams, including Financial Control, Expense Management, Performance Management, Actuarial, Reinsurance, Tax, and more. Your role will involve supporting BAU and projects, triaging ServiceNow tickets, maintaining system integrity, and ensuring a seamless user experience. 

In this role, you will:

• Triage and resolve support issues logged directly with the team or via TAL’s ServiceNow portal in a timely manner, adhering to any SLAs.
• Perform system testing as required and manage the escalation of issues or conflicting priorities.
• Maintain current controls to ensure the integrity of financial systems and related systems, and proactively escalate risks.
• Maintain key relationships with other teams and partners to create an effective working environment and ensure quick resolution of issues.
• Document and maintain system operating procedures and protocols.
• Support various projects and contribute to the analysis and implementation of changes within the finance systems.
• Commit to providing a quality service and user experience to customers and stakeholders.

Qualifications

• Strong communication skills
• Sound ability to analyze and interpret business needs
• High attention to detail and analytical rigor
• Ability to collect, process, understand, and present data and other information clearly
• Proficiency in system testing and issue escalation
• Experience in maintaining system integrity and proactively escalating risks
• Commitment to providing quality service and user experience to customers and stakeholders

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.    

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.   

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.