Platform Lead - Comms

Company Description

• Join a team of experts, and be a part of our collaborative culture
• We value flexibility, and give our people choices to balance work-life commitments
• Our modern offices are centrally located, with an onsite gym

Welcome to This Australian Life.  

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go? 

Job Description

This role will be responsible for creating robust, scalable and efficient Correspondence, Collaboration and MarTech platforms which support product teams.

Key Responsiblities:

• Technical Leadership – Develop and maintain a roadmap for the Technology itself considering future strategic direction and overall TAL technology landscape. Technology in the Comms Platform includes (but not limited to) Correspondence tools (such as Smart Comms and Whisper), Collaboration tools (such as Sharepoint), and Martech tools and capabilities (such as Adobe Target, Adobe Analytics, Adobe Campaign, Adobe Experience Manager, Google Analytics and Marketing Data Mart).
• Team Leadership/Workforce Management - Lead, Mentor and develop this team, managing career development and creating a culture of collaboration and continuous improvement. Prioritise resources and remove roadblocks ensuring capacity is balanced across the value workstreams.
• Quality Solutions/Essential Tech – guide the team in delivering robust, high-quality technical solutions which support future adaptability and scalability; including managing upgrades/essential tech necessary for that technology to remain compliant/functioning.
• Vendor management - including SLA monitoring, contract negotiation, cost effectiveness and compliance
• Manage and Prioritise Remediation activities - to ensure efficient planning and delivery of remediation activity required for that technology

Qualifications

• Proven experience in leading Correspondence, Collaboration and Marketing/Campaigns technology platforms, within the Insurance Sector
• Strong technical expertise in platform architecture and design for Correspondence and Marketing/Campaigns Technology
• Excellent understanding of software development processes and methodologies
• Proficiency in relevant programming languages and development tools
• Ability to manage and mentor a team of engineers
• Familiarity with automated testing and CI/CD practices
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Proven ability to lead and drive cross-functional alignment, and facilitate complex discussions and workshops
• Proactive in leading efforts to drive innovation, strategic initiatives and growth across the organisation
• Vendor/Third Party management experience

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.  

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.