The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.
So, if you are talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.
As an Application Support Analyst, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Application Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer
Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company
What you'll do:
- Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLA
- Multi-task, manage, and resolve technical application support requests
- Problem-solving and troubleshooting
- Executing stored procedures and querying our database using
SQL. - Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
- Take initiative to develop innovative and immediate remedies to satisfy client needs while advocating for more permanent solutions with our Engineering or Product Teams where needed.
- Contribute to the company’s Knowledge Base by creating and managing new documentation while improving existing documentation.
- Coordinate in-depth training on support-related tools and processes.
- One to one mentoring and helping team members on technical case work.
- Ensure trackability on all case and project work, to provide data driven insights to the business.
- Light on-call/after-hours support
Who are you:
- Bachelor’s Degree from a four-year university or relevant substitute experience
- 3+ years relevant work experience as a technical support representative in a small or medium sized business
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally and cross-regionally as part of an agile Global team
- Strong SQL and HTML experience
- Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc
- Ability to use independent judgement, decision-making, and unique approaches to routinely troubleshoot problems related to AdTech and user experience issues.
- Effective time management skills – ability to prioritize and meet deadline
- Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience
- Light on-call/after-hours support.
Bonus Traits:
- Experience in one of more of the following Salesforce, Jira,
- Confluence, Postman, Vertica, SSMS, Tableau
- Experience with one or more of the following AdTech specific
- troubleshooting skills: offline attribution, tracking tags, pixels,
- html5 creatives, discrepancies, campaign
- troubleshooting/optimization
- Experience in agile/scrum or related collaborative workflow
- Previous AdTech experience (Advanced knowledge of RTB), DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
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As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [email protected]
You can also contact us using the same email address if you have a disability and need assistance to access our Company website.
When contacting us, please provide your contact information and specify the nature of your accessibility issue.
